Ward Group Conducts Survey on the Use of Strategic Partners in the Property Claims Adjustment Process

CINCINNATI, OH--(Marketwired - Mar 2, 2015) - Ward Group, an Aon Hewitt company, today launched a survey of property claims practices as they relate to the use of third-party partners in the adjustment process.

Sponsored by BrightClaim, a national provider of claims administration solutions, the survey will analyze the utilization of external partners in several aspects of the claims process, including: file adjusting, catastrophe management, contractor repair networks, and contents evaluation. Survey results will provide valuable insight into how claims outsourcing tactics and strategies correlate to company results.

"As carriers continue to look for ways to enhance their customers' claims experience, they frequently turn to strategic partners to provide those services," said Jeff Rieder, partner and head of Ward Group. "Successful partnerships hinge on the ability to integrate those external claims services in a way that not only delivers high quality service, but helps a carrier better manage loss costs and efficiency."

The two part survey consists of a 40-question business practice survey and an optional statistical submission. There is no cost to participate. All participants will receive a summary of the results and an analysis of the claims strategies used by top carriers to drive a better claims experience and improve operational performance. Individual submissions will remain confidential and only be presented in aggregate.

For more information or to participate in the survey, visit the Firm's website at www.wardinc.com.

About Ward Group

Ward Group, a McLagan/Aon Hewitt company, is the leading provider of benchmarking and best practices studies for insurance companies. The firm analyzes staff levels, compensation, expenses and business practices for all areas of insurance company operations and helps companies to measure results, optimize performance and improve profitability. For more information about Ward Group and the Ward Research Center, visit www.wardinc.com.

About Aon Hewitt

Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit www.aonhewitt.com.

Contact Information:

Ward Group Media Contact:

Betty Cornelius
Ward Group