SAN JOSE, CA--(Marketwired - Mar 15, 2016) - AltiGen Communications, Inc. (
AltiGen's MaxACD Contact Center 7.0 is based on Microsoft's recommended architecture, with native integration to Skype for Business utilizing UCMA and UCWA APIs. It adds Web Chat Queuing and Routing to powerful contact center features already present in the current version of MaxACD, which includes: skills-based routing, automatic call distribution, multi-level auto attendant, call recording, and real-time monitoring and reporting. Management and administration has also been made easier with the new web-based Admin console. The new MaxACD 7.0 enables enterprises to enhance customer interaction and improve productivity.
"The new Web Chat functionality will add another dimension to the contact center," said Aaron Ferraiuolo, President at UpTime Sciences, a leading AltiGen MaxACD partner. "The ability to provide real-time engagement with customers via the website will be very valuable for enterprises that are looking to enhance sales, customer service or support."
As a turn-key, all software solution, MaxACD runs on industry standard hardware and can be deployed on-premises or in the cloud utilizing VMware or Hyper-V virtualization. AltiGen offers simple, flexible and cost-effective licensing options which include upfront perpetual or subscription-based licenses.
"With more and more enterprises adopting Skype for Business to replace their old PBX, there is a growing demand for business-critical features like advanced auto attendant and sophisticated intelligent routing capabilities," said David Tang, Vice President of Cloud Solutions at AltiGen. "As a native trusted application, MaxACD enhances Skype for Business with the PBX and contact center features required to meet the needs of today's enterprises."
To learn more about MaxACD and how it extends valuable features to Skype for Business and Office 365, please visit www.maxacd.com.
About AltiGen Communications
AltiGen Communications, Inc. (
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Copyright 2013 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxACD Contact Center integrating with Skype for Business and Office 365, which enables powerful features such as Web Chat, skills-based routing, automatic call distribution, multi-level auto attendant, call recording, and real-time monitoring and reporting are all tightly integrated to provide a compelling communications solution either on premise or in the cloud.
The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2015. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.