Introduces Regional Operating Organizations in the Field and Names President of the New Asia Region
Executive Team Reflects Deep Leadership Experience and a Commitment to Leverage Innovation to Revolutionize the Business Process Outsourcing Industry
IRVINE, CA--(Marketwired - Jul 13, 2016) - Andy Lee, Chairman and CEO of Alorica, the largest customer experience business process outsourcer servicing the U.S. market, today announced a new corporate structure featuring geographic-based regions and an expanded executive leadership team. These proactive moves position the company to create more than 600 million insanely great customer experiences in 2016 for clients in nine core verticals.
In conjunction with completing the acquisition of Expert Global Solutions (EGS), Lee broadened Alorica's leadership team to include top executives from EGS and legacy Alorica, as well as industry leaders from outside both companies. The new leadership team comprises:
"To help more people around the world, we needed more great people, which is why we acquired EGS," said Andy Lee, Chairman and CEO of Alorica. "Our new executive team is just one example of bringing together innovative people from both companies. This team of leaders and thinkers is dedicated to shaping the future of our industry by challenging the status quo and offering our clients the best forward-thinking, data-driven solutions regardless of industry or service."
The changes support the company's strong growth trajectory. Having completed its acquisition of EGS on June 30, 2016, Alorica now operates twice as many customer engagement centers and has doubled its talent pool to more than 92,000 experts. By creating the North America, Asia and Latin America regions, Alorica is placing operational leaders with market-specific experience closer to the company's engagement experts in the field, resulting in greater operational control and the creation of superior customer experiences.
At Alorica, we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world-class services, including customer relationship management and back office support. We're proud to passionately serve clients as diverse as we are -- including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 92,000 employees in 147 locations across 16 countries around the globe.
Director of Global Public Relations