PHILADELPHIA, April 13, 2017 (GLOBE NEWSWIRE) -- Anexinet Corporation, a leading provider of digital, analytics and hybrid IT solutions, today announced its Omni-Channel Analytics platform demo. Recently announced on March 21st, Omni-Channel Analytics is a new offering that allows enterprise organizations to capture and analyze customer intelligence through various data sources including: call center recordings, email, chat, text and CRM information, to correlate data and unlock behavioral patterns to better understand customer experiences while improving retention rates and helping solve operational challenges.
Experience the product demo to see intuitive reasoning code in action: http://bit.ly/2nokmEk
Omni-Channel Analytics is a true, customer-centric approach that brings deeper insight into interactions, promoting an elevated competitive advantage. Additional benefits include:
- Reducing call center operational costs by 20%+.
- Improving customer experience, NPS (Net Promoter Score) by 15-20%.
- Mitigating operational risk through early awareness of risk issues such as fraud, legal action, or product quality issues.
For more details on the new Omni-Channel Analytics offering, please contact Jack Dodds at jdodds@anexinet.com, (484) 534-3733.
Anexinet (www.anexinet.com) specializes in digital business transformation. We empower our clients to grow their customer base and improve workforce efficiency by envisioning, developing, and operating next generation technology solutions. Our core expertise is in digital applications, analytics, and hybrid IT, enabling businesses to rapidly transform. Partner with Anexinet to support the full lifecycle of your next generation digital business.