Global Customer Engagement Solutions Strategic Business Report 2023: Social Commerce Emerges into the Spotlight for its Ability to Enhance Customer Engagement


Dublin, June 15, 2023 (GLOBE NEWSWIRE) -- The "Customer Engagement Solutions: Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

The global market for Customer Engagement Solutions estimated at US$19.9 Billion in the year 2022, is projected to reach a revised size of US$49.9 Billion by 2030, growing at a CAGR of 12.2% over the analysis period 2022-2030.

Solutions, one of the segments analyzed in the report, is projected to record 10.9% CAGR and reach US$31.7 Billion by the end of the analysis period.

Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 14.8% CAGR for the next 8-year period.

The U.S. Market is Estimated at $6.4 Billion, While China is Forecast to Grow at 14.8% CAGR

The Customer Engagement Solutions market in the U.S. is estimated at US$6.4 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$7.1 Billion by the year 2030 trailing a CAGR of 14.8% over the analysis period 2022 to 2030.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 9.5% and 11.3% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 10.7% CAGR.

Select Competitors (Total 444 Featured) -

  • Avaya Inc.
  • Calabrio, Inc.
  • CRMnext
  • eGain Corporation
  • Freshworks
  • Genesys
  • IBM Corporation
  • IFS
  • Microsoft
  • NICE Systems
  • Nuance Communications Inc.
  • OpenText Corporation
  • Oracle Corporation
  • Pegasystems Inc.
  • Pitney Bowes
  • Salesforce.com Inc.
  • SAP SE
  • ServiceNow
  • SugarCRM Inc.
  • Verint Systems Inc.
  • Zendesk

Key Attributes:

Report AttributeDetails
No. of Pages1090
Forecast Period2022 - 2030
Estimated Market Value (USD) in 2022$19.9 Billion
Forecasted Market Value (USD) by 2030$49.9 Billion
Compound Annual Growth Rate12.2%
Regions CoveredGlobal

Key Topics Covered:

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Customer Engagement Solutions - Global Key Competitors Percentage Market Share in 2022 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • Importance of Customer Engagement Should Never Be Undermined. Here's Why
  • The Rise of Digital Marketing Changes the Rules of Customer Engagement
  • Digitalization of Marketing Brings Opportunities for Making Customer Engagement More Easy, Real-Time, Powerful & Rewarding: Global Spending on Digital Advertising & Marketing (In US$ Billion) for Years 2021, 2023, 2025 and 2027
  • The Never-Ending "Race" Between the Virus & Vaccines Continues. Amidst this Chaotic Battle, Where is the World Economy Heading Now & Beyond?
  • As Omicron Strain Fuels Fresh Waves of Infections Across the Globe, Mutating Coronavirus is the New Pandemic Challenge in 2022
  • With New Strains Emerging at an Alarming Rate, Focus Shifts to Booster Doses & Vaccine Tweaking. But How Practical Is It to Implement Them?
  • With Vaccinated Population Showing Signs of Declining Clinical Protection, Booster Doses Are Emerging Into a Necessity to Restore Vaccine Effectiveness, but this Strategy is Not Within Reach for Most Countries: Number of Booster Doses Administered Per 100 People by Country as of December 2021
  • At the Dawn of 2022, We Leave Behind Millions of Deaths Due to New Strains & Once Again Stare at an Impending Catastrophe
  • How & When Will the World Be Vaccinated? Global Number of Annual COVID-19 Vaccine Doses (In Million) for Years 2020 through 2025 by Geographic Region/Country
  • Split Scenarios Unfold: The Great Vaccine Divide Emerges
  • With Low Vaccination Rates in Africa Emerging Into a Global Security Issue, Vaccine Imbalances Will Stretch the Pandemic Further into 2022: Global Percentage (%) of Population Administered With Vaccines by Region as of January 2022
  • Amid this Prolonged Pandemic, Why Should Businesses Care About Progress on Vaccinations?
  • With IMF Making an Upward Revision of Global GDP for 2022, Companies Are Bullish About a Continuing Economic Comeback Despite a Prolonging Pandemic
  • A Strong Yet Exceedingly Patchy & Uncertain Recovery Shaped by New Variants Comes Into Play: World Economic Growth Projections (Real GDP, Annual % Change) for 2020 through 2022
  • Easing Unemployment Levels in 2021 & 2022 Although Moderate Will Infuse Hope for Industries Reliant on Consumer Discretionary Incomes: Global Number of Unemployed People (In Million) for Years 2019, 2020, 2021, and 2022
  • Recent Market Activity
  • Innovations
  • World Brands

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

  • Accelerated by the Pandemic, High Customer Churn Rates Heightens the Focus on Customer Engagement
  • Customer Churn Rate is the Barometer that Measures the Need for More Effective & Efficient Customer Engagement Solutions: Global Customer Churn Rate (In %) by Industry for the Year 2022
  • Metaverse Makes Its Disruptive Appearance On the Scene, Upending Customer Engagement
  • Robust Outlook for Metaverse Means Companies Wanting to Engage Customers Should Take Note
  • With the Promise of Revolutionizing the Internet, Metaverse Offers An Attractive Medium for Customer Engagement: Global Market for Metaverse (In US$ Billion) for Years 2021, 2023, 2025 and 2027
  • Customer Engagement in the Metaverse: A Review
  • Loyalty Programs Emerge as an Attractive Way to Increase Customer Engagement
  • The Spectacular Rise of eCommerce and mCommerce Bodes Well for Adoption of Customer Engagement Solutions
  • Massively Growing Opportunity for eCommerce Strengthens the Business Case for eCommerce Customer Engagement: Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
  • RCS Emerges as a Powerful Addition to Customer Engagement Strategies
  • Conversational Commerce, An Effective Way to Enhance Customer Engagement
  • Social Commerce Emerges Into the Spotlight for its Ability to Enhance Customer Engagement
  • As the Primary Touch Point for Customer Engagement, Call Centers Become the Focus Area for Improvement
  • The Need of the Hour is to Improve the IVR Experience
  • AI to Revolutionize Customer Experience (CX) & Engagement
  • Role of Blockchain in Customer Engagement to Get Bigger
  • Ringless Voice Mail Becomes an Attractive Customer Engagement Tool
  • Personalization in Customer Engagement Emerges Into the Forefront
  • Cloud Based Customer Engagement Solutions to Witness Robust Growth Outpacing On-Premise Solutions
  • Customer Engagement Automation Storms Into the Spotlight

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

IV. COMPETITION

For more information about this report visit https://www.researchandmarkets.com/r/3v2dzm

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Global Market for Customer Engagement Solutions

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