Sinch launches worldwide API for business messaging through Instagram
02 juin 2021 12h32 HE
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Sinch AB
The service enables brands to have scalable conversations with their customers using Instagram DM’s or Stories, facilitating engaging user interaction and enhanced customer experience STOCKHOLM...
Holler Announces $36 Million Series B To Set The Stage For Next-Generation Messaging
01 avr. 2021 10h49 HE
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Holler
NEW YORK, April 01, 2021 (GLOBE NEWSWIRE) -- In the age of social distancing, messaging has become an inextricable part of everyday life. To continue to help bring these online conversations to...
Hypergrowth retailer automates digital shopper engagement with eGain
01 avr. 2021 06h30 HE
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eGain Corporation
SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer...
Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
17 mars 2021 06h30 HE
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eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
Yes& Significantly Expands Government Business with Three Key Contract Wins
12 janv. 2021 09h00 HE
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Yes&
Alexandria, VA, Jan. 12, 2021 (GLOBE NEWSWIRE) -- Yes& today announced a significant expansion of its government business through the award of three key contracts. After a thorough and focused...
Holler Launches Holler Kit 5, Introducing a Comprehensive New Content Engine to Enhance Online Conversations
08 déc. 2020 09h00 HE
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Holler
NEW YORK, Dec. 08, 2020 (GLOBE NEWSWIRE) -- Today, messaging technology company Holler announced the launch of its newest SDK, Holler Kit 5, which will allow for new and updated types of content to...
Global Automaker Modernizes Customer Engagement with eGain
03 nov. 2020 06h30 HE
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eGain Corporation
SUNNYVALE, Calif., Nov. 03, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a global automaker has selected eGain...
Sinch announces Conversation API enabling businesses and technology platforms to deliver seamless omni-channel engagement with consumers anywhere in the world
29 oct. 2020 09h00 HE
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Sinch AB
Seattle, WA and Stockholm, Sweden - Sinch AB (publ) - XSTO: SINCH Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, today announced Conversation API, a...
Sinch Wins Real-Time Charging Customer on Red Compartida in Mexico
16 sept. 2020 01h30 HE
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Sinch AB
Stockholm, Sweden - Sinch AB (publ) - XSTO: SINCH Sinch AB (publ), a global leader in cloud communications and software for mobile operators, has been selected by Valor Agregado Digital, S.A. de...
Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19
29 juil. 2020 06h30 HE
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eGain Corporation
SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital...