Companies Seen Shifting Towards Customer Engagement From Customer Service, Says Frost & Sullivan
28 nov. 2011 02h03 HE
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Frost & Sullivan
HONG KONG--(Marketwire - Nov 28, 2011) - Companies are moving towards customer engagement from customer service and new technology such as cloud and social are becoming more critical for customer...
New Napkin Labs Brainstorm App Lets Companies 'Crowdsource' Right Within Their Facebook Page
18 nov. 2011 09h00 HE
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Napkin Labs
BOULDER, CO--(Marketwire - Nov 18, 2011) - What's in a "Like"? Facebook Pages are great for brands to broadcast ideas, but haven't been the best place for collecting customer insights and feedback....
New Napkin Labs Platform Turns Customers Into a Creative Army
24 août 2011 09h00 HE
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Napkin Labs
BOULDER, CO--(Marketwire - Aug 24, 2011) - Companies understand that they should interact with their customers online, and many start with Facebook and Twitter. But what happens after customers...
KEMA Shares Past and Present Insights to Leverage New Utility-Customer Relationship for a Smarter Energy Future
31 mai 2011 08h32 HE
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KEMA Inc.
BURLINGTON, MA--(Marketwire - May 31, 2011) - Today, KEMA released its new guidebook with focused insight for electric utilities to leverage the evolving utility-customer relationship for successful...
Retailers Embrace Social Media for Customer Engagement, Brand Interactivity, and Revenue
08 sept. 2010 11h08 HE
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Aberdeen Group
BOSTON, MA--(Marketwire - September 8, 2010) - In the face of difficult market conditions, including a sluggish lift in consumer spend, retailers are under pressure to manage brand reputation...
U-Store-It Goes Beyond Self Storage With New Blog
25 mars 2010 10h07 HE
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U-Store-It Trust
WAYNE, PA--(Marketwire - March 25, 2010) - Wondering how self storage facilities can help you organize your life or when to use a self storage unit as an extension of your home? How about...