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Kahuna Labs named Atul Nanda Executive Advisor to guide AI-driven product strategy, drawing on his leadership at Google, Salesforce, and Atlassian globally

The sale to Main Capital Partners will drive accelerated international growth for IQ Messenger, whilst allowing AnywhereNow to focus on its core Customer Experience SaaS activities. Rotterdam,...

iQor CXBPO™ acquires OP360, expanding global CX capabilities and scale while uniting people-first cultures and tech-enabled service excellence.

Kahuna Labs appoints customer support leader Judith Platz as Field Chief Customer Officer to help advance the future of AI-powered enterprise support.

Inbenta AI, an innovator in production-ready AI agents, today announced it has tapped channel veteran Brandon Pineda as its new Head of Global Partnerships

AvidXchange introduces AI-enhanced Accounts Payable as a Service, enabling ERP partners to embed AP and payments directly within their platforms.

Outset Secures $30 Million Series B to Launch the World’s First AI-Native Customer Experience Management Platform

Juniper Research has found that the number of customer interactions automated by AI agents will grow to more than 34 billion by 2027.

CX CONGLOMERATE MCI TAPS FEMA/DHS VETERAN EXECUTIVE MARK MISCZAK AS PRESIDENT; SPINS OUT TIER-5 AiCX.COM DIVISION

Telnyx and Yeastar partner to empower businesses with full control over unified communications through global SIP trunking and AI-ready voice solutions.