QuestionPro Partners with Acquis Cortico-X to Reinvent Customer Experience
14 juin 2022 09h00 HE
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QuestionPro
AUSTIN, Texas, June 14, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in online survey and research services, and Acquis Cortico-X, a leading experience-led transformation firm, are...
eGain clients shine in Newsweek’s Best Customer Service Survey yet again
09 juin 2022 06h30 HE
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eGain Corporation
SUNNYVALE, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its clients...
ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers
26 mai 2022 09h30 HE
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ASAPP
NEW YORK, May 26, 2022 (GLOBE NEWSWIRE) -- ASAPP, Inc., the artificial intelligence (AI) research-driven company, today launched AutoSummary—a new AI Service API that provides contact centers with...
Customer Experience Company Material Announces New Leadership Appointments
19 avr. 2022 09h00 HE
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Material
Bill Kanarick Assumes Role of Chief Executive OfficerAnil Arora Joins as Chief Financial OfficerLOS ANGELES, April 19, 2022 (GLOBE NEWSWIRE) -- Material is excited to announce the appointment of Bill...
Digital Self-Service Leader FICX Expands Experience Library With Critical New Customizable Workflows
06 avr. 2022 12h01 HE
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FICX
SAN FRANCISCO, April 06, 2022 (GLOBE NEWSWIRE) -- FICX, innovator in CX automation, today added new customizable experiences to its extensive library of pre-developed digital self-service workflows....
Aite-Novarica Group Announces the Launch of Customer Experience Practice
31 mars 2022 12h23 HE
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Aite-Novarica Group
Boston, MA, March 31, 2022 (GLOBE NEWSWIRE) -- Aite-Novarica Group, an advisory firm providing mission-critical insights on technology, regulations, markets, and operations to banks, payments...
RAN Optimization Enables An Immediate 5G Spectrum Re-Farming Opportunity
31 mars 2022 03h00 HE
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Opanga Networks
SEATTLE, March 31, 2022 (GLOBE NEWSWIRE) -- Today, Opanga is announcing the extended functionality of its RAN Optimization solution, Peregrine. Now enabling mobile operators the ability to balance...
Coveo Research Finds Customers Have Lost All Patience for Poor Service
10 mars 2022 09h05 HE
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, March 10, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization...
Maru announces leadership appointment for Maru/Matchbox U.K.
25 févr. 2022 06h00 HE
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Maru Group Canada Inc.
TORONTO and LONDON, Feb. 25, 2022 (GLOBE NEWSWIRE) -- Maru Group (‘Maru’) the global CX and insights software and advisory services company has announced that Michelle Walkey is appointed Managing...
Sky High Expectations of Retail Sites Crushed by Reality of Non-Relevant Search
22 févr. 2022 09h05 HE
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, Feb. 22, 2022 (GLOBE NEWSWIRE) -- Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization...