U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry
13 oct. 2020 09h00 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 13, 2020 (GLOBE NEWSWIRE) -- Amid major disruptions caused by the global COVID-19 pandemic, the U.S. contact center industry is turning its attention to hiring remote agents,...
Global Contact Center Industry Meets COVID-19 Challenge with Remote Work, Automation, AI
12 oct. 2020 10h09 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 12, 2020 (GLOBE NEWSWIRE) -- The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new...
ISG Expert Says Adopting DevOps at Scale the Key to Business Resiliency, Success
09 oct. 2020 09h00 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 09, 2020 (GLOBE NEWSWIRE) -- An agile mindset and operational strategy are the key to business resiliency and success, according to an agile enterprise expert from Information...
ISG Index™ Finds Global Sourcing Slowly Recovering
08 oct. 2020 09h00 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 08, 2020 (GLOBE NEWSWIRE) -- The global sourcing industry is slowly recovering from its pandemic-induced downturn, with the managed services sector picking up momentum in the...
ISG to Publish Report Evaluating Providers of Insurance BPO Platforms and Services
07 oct. 2020 14h00 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 07, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining...
Global Enterprises Embrace SaaS for its Intelligent Tools
07 oct. 2020 10h59 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 07, 2020 (GLOBE NEWSWIRE) -- Enterprises embracing the software-as-a-service model are making use of its intelligent features to better understand their business data and...
No More Empty Aisles: ISG to Address Digital Supply Chain on Zensar Webinar
01 oct. 2020 10h11 HE
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Information Services Group, Inc.
STAMFORD, Conn., Oct. 01, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will discuss the benefits of a...
Agility Key to Post-Pandemic Recovery, ISG Experts Say
30 sept. 2020 08h58 HE
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 30, 2020 (GLOBE NEWSWIRE) -- Leading business thinkers will explore the potential of the agile enterprise and digital operating models to drive success in a post-pandemic...
U.S. Enterprises Adopt Containers in Cloud Native Computing
28 sept. 2020 09h00 HE
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 28, 2020 (GLOBE NEWSWIRE) -- U.S. enterprises are embracing cloud native, container-based computing but still face challenges in securing, managing and monitoring...
ISG to Release Report Examining Digital Services in Healthcare, Life Sciences
24 sept. 2020 09h08 HE
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Information Services Group, Inc.
STAMFORD, Conn., Sept. 24, 2020 (GLOBE NEWSWIRE) -- Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining...