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For Retail Banks, Miles to Go in an Arduous Digital Journey
29 mai 2018 00h01 HE | BCG
Transformation Efforts Are Reducing Costs, but Banks Must Digitize for Value and Personalize the Customer Experience in Order to Increase Revenues and Deepen Loyalty, Says Report by The Boston...
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Retail Banks Need to Become More Bionic
17 juil. 2017 00h01 HE | BCG
BOSTON, July 17, 2017 (GLOBE NEWSWIRE) -- Despite concerted efforts to stabilize performance in the decade following the financial crisis, retail banks are still plagued by long process times,...