Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
17 mars 2021 06h30 HE
|
eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...