United Online Reports 64% Improvement in First-Quarter Pro Forma EBITDA Loss Vs. Preceding Quarter

Pay Subscribers Grow by 152,000, Hitting 1.25 Million; Cash Balances Total $145 Million at Quarter End


WESTLAKE VILLAGE, Calif., Oct. 31, 2001 (PRIMEZONE) -- United Online, Inc. (Nasdaq:UNTD), a leading Internet service provider (ISP) that commenced operations on September 25, 2001, with the merger of NetZero and Juno Online Services, today reported results for its first fiscal quarter ended September 30, 2001. In order to provide more relevant information for purposes of evaluating the company's past and future performance, the pro forma results discussed below and presented in the attached tables reflect the results of United Online as if the merger had taken place at the beginning of each period presented. For purposes of reporting in accordance with generally accepted accounting principles (GAAP), the results of United Online would include the standalone results of NetZero and would only include the results of Juno for the period subsequent to September 25, 2001, the effective date of the companies' merger. These results are presented in an attached table labeled "Unaudited Historical Results and Data."

United Online reported pro forma revenues of $42.0 million for its first fiscal quarter ended September 30, 2001, compared to $41.3 million in the June 2001 quarter. ``Billable services revenues comprised $32.6 million or 78 percent of total revenues in the September 2001 quarter, an increase of 12 percent versus the June 2001 quarter, in which billable services comprised $29.0 million or 70 percent of total revenues.

Total subscribers to the company's billable service plans were 1.25 million at September 30, 2001, up 14 percent from 1.10 million at the end of the preceding quarter. The company had in excess of 6.1 million total active users(1) during September 2001, including the pay subscribers.

Pro forma EBITDA(2) for the September 2001 quarter was a loss of $13.1 million, a 64 percent improvement from a loss of $36.0 million in the June 2001 quarter. Pro forma net loss before amortization, restructuring and merger-related charges, and other income (expense) in the September 2001 quarter was $16.4 million, or $0.42 per share, a 59 percent improvement from a loss of $39.7 million, or $1.03 per share, in the June 2001 quarter.

The pro forma net loss for the September 2001 quarter was $23.9 million, a 52 percent improvement from a net loss of $49.3 million for the June 2001 quarter. On a per-share basis, the pro forma net loss for the September 2001 quarter was $0.62 versus a net loss of $1.28 for the June 2001 quarter.

United Online ended the September 2001 quarter with $144.5 million of cash, cash equivalents, short-term investments and restricted cash.

"We believe that United Online, with two of the leading ISP value brands -- NetZero and Juno -- now under its umbrella, is particularly well-positioned to grow its billable subscriber base in these challenging economic times," said Mark R. Goldston, chairman, CEO and president of United Online. "A weaker economy, in combination with the recent price increases at several other major ISPs, may spur additional demand for the value-priced services offered by NetZero and Juno. We believe that the growth we have seen in our pay services is evidence that offering limited free Internet access provides a fertile, cost-effective platform to acquire paying subscribers. Our growth prospects should be enhanced by the fact that tens of millions of Americans paying over $20 per month for dial-up Internet access are beginning to realize that they can get comparable, high-quality service for less than half that price."

In October 2001, the company implemented new limitations on its NetZero free services in order to further streamline its cost structure and improve financial results. NetZero's free access is now limited to no less than 10 hours per month per household and has been eliminated completely in certain outlying areas where high telecommunications costs make the free offering cost prohibitive. NetZero continues to offer users in these areas a subscription service at its current monthly rate of $9.95.

The company's future operating results will also reflect cost savings from workforce reductions implemented by NetZero in August 2001 as well as additional reductions at the company's Juno subsidiary that were effected after the completion of the merger. These initiatives reduced United Online's workforce by approximately 20% to its current headcount of less than 500, of which 114 are located at the company's technical and customer service unit in Hyderabad, India.

Added Goldston, "We believe that the efficient infrastructure we have built at United Online, with significantly fewer employees than some of our competitors, will be key to helping us achieve our near-term financial goals and, ultimately, create a profitable value-priced ISP business."

"We have experienced early success in shifting our business model to focus on billable services, with 78 percent of our pro forma revenue in the September 2001 quarter coming from paying subscribers," said Charles S. Hilliard, executive vice president and CFO of United Online. "We currently expect billable services to comprise 80-90 percent of total revenues over the next few quarters as we continue to heavily market pay services to our free users. The company's free user base is proving to be an effective source of new billable subscribers, with current customer acquisition costs that are well below the industry average. Importantly, we believe there are opportunities to further reduce operating costs as we begin to realize the benefits of the merger."

Business Outlook

The following discussion contains forward-looking information intended to provide management's current expectations for the company's long-term outlook and for the December 2001 quarter based on information available to management as of October 30, 2001. United Online undertakes no obligation to revise or update this information and may not provide this type of information in the future. Due to a variety of factors, including risks associated with the merger, changing business conditions and the competitive environment, actual results may differ significantly from those estimated. All numbers are approximate.


 Long-term Outlook:

 -- Management currently expects the company to generate positive
    EBITDA(2) no later than the December 2002 quarter.

 -- Management currently anticipates that the company's cash, cash
    equivalents, short-term investments and restricted cash balances
    of $144.5 million at September 30, 2001, will be more than
    adequate to fund its operations until it generates positive cash
    flow.

 -- Management currently estimates total restructuring and merger
    costs related to the merger of NetZero and Juno with United Online
    of $18 million to $20 million, down from its previous estimate of
    $20 million to $25 million.

 December 2001 Quarter Outlook:

 -- The company expects to grow its pay subscriber base in the
    December 2001 quarter by 160,000 to 180,000 subscribers, resulting
    in 1.41 million to 1.43 million total pay subscribers at December
    31, 2001.

 -- Total revenues for the December 2001 quarter are expected to be
    between $43.5 million and $44.5 million, a potential increase of
    up to 6 percent over the September 2001 quarter.

 -- Billable services revenues are expected to comprise 80-85 percent
    of total estimated revenues.


 -- EBITDA(2) for the December 2001 quarter is expected to be a loss
    of between $9 million and $11 million, a potential improvement of
    up to 31 percent from the September 2001 quarter.

 -- The net loss before amortization, restructuring and merger-related
    charges, and other income (expense) is expected to be between 
    $12.5 million and $14.5 million, a potential improvement of up to 
    24 percent from  the September 2001 quarter.  On a per-share 
    basis, this represents a loss of between $0.32 and $0.37.

 -- Weighted average shares outstanding for the December 2001 quarter
    for purposes of calculating per-share results will be
    approximately 39 million.

Results for the December 2001 quarter are expected to be favorably impacted by cost savings associated with the workforce reductions and changes to NetZero's free service; however, the company does not expect to realize the majority of the potential quarterly cost savings resulting from the merger until late in the March 2002 quarter. An increase in telecommunications costs in the December 2001 quarter due to seasonally higher Internet usage is expected to partially offset any realized cost savings, resulting in an increase in the cost of billable services as a percentage of billable services revenues.

Consumer Product Line

United Online provides consumers with high-quality Internet access that fits both their needs and their budgets. The company features two major brands of Internet access service -- NetZero and Juno -- which currently offer free, ad-supported Internet access and value-priced billable Internet access services on a subscription basis.

Both the NetZero and Juno Internet access plans offer consumers easy-to-use services and some of the best product offerings on the Internet. The pay Internet access services feature faster page-loads, no banner ad windows and are generally priced at less than half the cost of the standard service offerings from companies such as AOL, Earthlink and MSN. A NetZero or Juno user has the ability to exchange email with any other Internet user, use popular and widely available Instant Messaging programs such as those offered by AOL, Yahoo!, MSN and others, and access search engines, news and sports content and some of the best online shopping and financial services available.

Advertising Opportunities

United Online gives advertisers and sponsors various ways to get their messages to the mass Web audiences of both Juno and NetZero. Products offered include a broad range of state-of-the-art targeting techniques for online advertising, email campaigns, start page placements, channel sponsorship opportunities and the ability to run full-motion video commercials online through NZTV.

In addition, United Online can provide advertisers with sophisticated market research capabilities through NetZero's CyberTarget Division. With access to millions of NetZero and Juno users, CyberTarget can produce real-time market research in an Internet environment that few others can replicate. More information about CyberTarget can be found at www.cybertarget.com.

NetZero/Juno Merger

Effective September 25, 2001, NetZero and Juno Online Services became wholly owned subsidiaries of United Online, Inc. All outstanding shares of both companies were exchanged for shares of United Online in an all-stock transaction, which was accounted for using the purchase method of accounting. NetZero stockholders received 0.2000 shares of United Online stock for each share of NetZero stock, and Juno stockholders received 0.3570 shares of United Online stock for each share of Juno stock. Immediately following the closing of the transaction, United Online had approximately 40 million shares of common stock outstanding.

About United Online

United Online is a leading nationwide Internet Service Provider (ISP). The company commenced operations in September 2001 as the result of its acquisition of NetZero and Juno Online Services -- two of the leading Internet access brands in the United States and Canada. Through its subsidiaries, United Online offers both free and value-priced Internet access services in more than 5,000 cities. The company is headquartered in Westlake Village, Calif., with offices in New York City and Hyderabad, India. United Online's common stock is traded on the Nasdaq National Market under the ticker symbol "UNTD." For more information about United Online and its Internet access services, please visit www.unitedonline.net.

United Online will be hosting a conference call today at 11 a.m. PST (2 p.m. EST) to discuss its quarterly results. A live Web cast of the call can be accessed on the company's Web site at http://www.irconnect.com/untd/. A recording of the call will be available on the site for seven days.


 (1) Active users are defined as all registered user accounts that
     connected at least once during the month, together with all
     subscribers to a billable service, in each case regardless of the
     type of activity or activities engaged in by such subscribers.

 (2) EBITDA represents net loss before interest, taxes, depreciation,
     amortization, restructuring and merger-related charges, and other
     income (expense).

This release contains forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These include statements regarding United Online's expected future financial performance, expected growth in its billable subscriber base and quotes from management in this press release. These statements are based on management's current expectations or beliefs and are subject to a number of risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The potential risks and uncertainties include, among others: United Online's unproven business model and limited operating history; the company's inability to integrate Juno and NetZero and to realize anticipated cost savings and other benefits associated with the merger; that merger and restructuring costs will be greater than anticipated; that the company will not improve financial results, generate positive cash flow or report positive EBITDA as anticipated, or maintain any of the foregoing if achieved; that the company will need additional financing to operate its business; the company's inability to maintain or grow its pay and free user base; the company's inability to transition free users to pay services; the company's inability to compete effectively; the company's inability to continue to develop, market and sell new products and services; the company's inability to retain key customers and key personnel; potential delays, bugs or other problems associated with new products; technological problems or developments; and governmental regulation. More information about potential factors that could affect the company's business and financial results is included in the company's registration statement on Form S-4 and other filings with the Securities and Exchange Commission (http://www.sec.gov) including (without limitation) information under the captions "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Risk Factors."


                          UNITED ONLINE, INC.
                    Unaudited Pro Forma Results(a)
                 (in thousands, except per share data)

                                                Three Months Ended
                                              ----------------------
                                              September 30,  June 30,
 Income Statement Data:                          2001         2001
                                               --------     --------
 Revenues:
    Billable services                          $ 32,578    $ 28,981
    Advertising and commerce                      9,438      12,342
                                               --------    --------
      Total revenues                             42,016      41,323
 Operating expenses:
    Cost of billable services                    19,126      17,707
    Cost of free services                        16,069      20,467
    Sales and marketing                           8,287      23,604
    Product development                           7,175       9,058
    General and administrative                    9,481      11,573
                                               --------    --------
                                                 60,138      82,409
                                               --------    --------

 Loss from operations before other charges      (18,122)    (41,086)

  Amortization of stock-based charges             1,065       3,574
  Amortization of goodwill and
    other intangible assets                       4,685       4,683
  Restructuring and merger-related charges (b)    2,730         960
                                               --------    --------
 Loss from operations                           (26,602)    (50,303)

     Interest income, net                         1,717       1,391
     Other income (expense), net                  1,007        (400)
                                               --------    --------
 Net loss                                      $(23,878)   $(49,312)
                                               ========    ========
 Net loss per share                            $  (0.62)   $  (1.28)
                                               ========    ========
 Weighted average shares
   outstanding during period                     38,690      38,391
 Shares outstanding at end of period             40,049      40,069

 Before amortization, restructuring and
   merger-related charges and
   other income (expense):
     Net loss                                  $(16,405)   $(39,695)
                                               ========    ========
     Net loss per share                        $  (0.42)   $  (1.03)
                                               ========    ========
     Loss from operations                      $(18,122)   $(41,086)
         Add: depreciation                        5,009       5,106
                                               --------    --------
     EBITDA (c)                                $(13,113)   $(35,980)
                                               ========    ========

 NOTE TO EDITORS:  Net loss before amortization, restructuring and 
 merger-related charges, and other income (expense) is a number that
 analysts use in their estimates of the company's future performance.
 United Online's net loss before amortization, restructuring and 
 merger-related charges, and other income (expense) for the quarter 
 ended September 30, 2001 was a loss of $0.42 per share versus a loss
 of $1.03 in the June 2001 quarter.  Due to the recent formation of 
 United Online (effective September 25, 2001), there are no current 
 analyst estimates reported by First Call for the September 2001 
 quarter.

 (a) In order to present comparable current and historical financial
     results for United Online for purposes of this announcement, this
     table includes combined results for NetZero and Juno as if the 
     merger had been completed on April 1, 2001.  Certain 
     reclassifications have been made to the Juno results to conform
     to the financial presentation of United Online.  In addition, 
     goodwill and other identifiable intangible assets have been 
     amortized over their estimated useful lives of one to six years
     as if the acquisition had occurred at the beginning of each 
     period presented.  These combined results are discussed in the
     text of this announcement.  For purposes of reporting in 
     accordance with generally accepted accounting principles (GAAP),
     the results of United Online would include the standalone results
     of NetZero and would only include the results of Juno for the 
     period subsequent to September 25, 2001, the effective date of 
     the companies' merger.  These results are presented in an 
     attached table labeled "Unaudited Historical Results and Data."
 
 (b) Represents merger and restructuring-related costs incurred in 
     connection with the merger of Juno and NetZero. These costs are 
     attributable to fees associated with investment banking, legal 
     and accounting services, employee stay bonuses, early contract 
     termination fees, employee severance payments and integration 
     consulting.

 (c) EBITDA represents the net loss before interest, taxes, 
     depreciation, amortization, restructuring and merger-related 
     charges, and other income (expense).  EBITDA is not determined in
     accordance with generally accepted accounting principles and is 
     not indicative of cash used by operating activities and should 
     not be considered as an alternative to historical financial 
     results.


                          UNITED ONLINE, INC.
                        Selected Unaudited Data

                                              September 30,  June 30,
                                               2001           2001
                                             --------       --------
 Balance Sheet Data (in thousands):                     (pro forma)(d)
 Cash, cash equivalents, short-term                    
   investments and restricted cash          $ 144,522      $ 176,954
 Working capital                               93,032        109,217
 Total assets                                 268,696        330,671
 Capital leases and notes payable,                     
   less current portion                         2,161          3,612
 Total stockholders' equity                   201,145        233,614
                                                       
 Other Data:                                           
 Active users in the last month                        
   of the quarter (in millions)                   6.1            6.7
 Billable subscribers                       1,246,000      1,094,000

 (d) In order to present comparable current and historical financial
     results for United Online for purposes of this announcement, this
     data includes combined results for NetZero and Juno as if the 
     merger had been completed on April 1, 2001.  Certain 
     reclassifications have been made to the Juno results to conform 
     to the financial presentation of United Online.  In addition, 
     goodwill and other identifiable intangible assets have been 
     amortized over their estimated useful lives of one to six years
     as if the acquisition had occurred at the beginning of each 
     period presented.  These combined results are discussed in the
     text of this announcement.  For purposes of reporting in 
     accordance with generally accepted accounting principles (GAAP),
     the results of United Online would include the standalone results
     of NetZero and would only include the results of Juno for the 
     period subsequent to September 25, 2001, the effective date of 
     the companies' merger.  These results are presented in an 
     attached table labeled "Unaudited Historical Results and Data."


                         UNITED ONLINE, INC.
               Unaudited Historical Results and Data(e)
                 (in thousands, except per share data)

                                                Three Months Ended
                                              -----------------------
                                              September 30,  June 30,
                                                 2001         2001
                                               --------     --------
 Income Statement Data:                                   
 Revenues:                                                
    Billable services                          $  7,663     $  4,219
    Advertising and commerce                      6,445        7,753
                                               --------     --------
 Total revenues                                  14,108       11,972
                                               --------     --------
 Operating expenses:                                      
    Cost of billable services                     8,262        5,632
    Cost of free services                        13,223       16,700
    Sales and marketing                           4,331       17,117
    Product development                           4,339        5,944
    General and administrative                    6,952        6,020
    Amortization of stock-based charges           1,041        3,544
    Restructuring charges                           360         --
    Amortization of goodwill
      and other intangible assets                   101          100
                                               --------     --------
 Total operating expenses                        38,609       55,057
                                               --------     --------
 Loss from operations                           (24,501)     (43,085)
 Interest income, net                             1,358          937
 Other income, net                                1,007         --
                                               --------     --------
 Net loss                                      $(22,136)    $(42,148)
                                               ========     ========
                                                          
 Basic and diluted net loss per share          $  (0.85)    $  (1.80)
                                               ========     ========
                                                          
 Weighted average shares
  outstanding during period (f)                  25,948       23,468
 Shares outstanding at end of period (f)         40,049       25,146
                                                           
                                                    
 Balance Sheet Data:                          September 30,  June 30,
                                                 2001         2001
                                               --------     --------
 Cash, cash equivalents, short-term
   investments and restricted cash             $144,522     $134,993
 Working capital                                 93,032      105,998
 Total assets                                   268,696      183,863
 Capital leases and notes payable,
   less current portion                           2,161        3,314
 Total stockholders' equity                     201,145      138,957

 (e) The results presented in this table are presented in accordance
     with generally accepted accounting principles (GAAP), which 
     require that the results of NetZero and Juno are combined 
     only subsequent to September 25, 2001, the effective date of the
     companies' merger.  Prior thereto, the historical results for 
     United Online are the same as those for NetZero on a standalone
     basis.  For purposes of this announcement, in order to present
     comparable current and historical financial results for United
     Online, the results for NetZero and Juno have been combined.
     The combined results are discussed in the text of this
     announcement and are presented in separate tables labeled 
     "Unaudited Pro Forma Results" and "Selected Unaudited Data."

 (f) Adjusted to reflect the 0.2000-for-1.0000 exchange ratio in
     connection with the merger of NetZero, Inc. and Juno Online
     Services, Inc. on September 25, 2001.


            

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