eGain to Host 2006 North America Customer Summit and Best Practices Conference
World-Class Customers, Partners and Industry Analysts to Share Contact Center and Customer Service Best Practices and Innovation
MOUNTAIN VIEW, CA -- (MARKET WIRE) -- November 1, 2006 -- eGain Communications Corp. (OTCBB: EGAN),
provider of the industry's top-rated* customer service and contact center
software for in-house or on-demand deployment, today announced that its
blue-chip customers, partners and industry thought leaders will participate
at the company's upcoming North America Customer Summit and Best Practices
Conference being held at the Bahia Resort Hotel in San Diego, CA on
November 6th and 7th, 2006.
The theme of the conference will be Service™ 2.0, the next generation of
strategies and tactics that can help companies win in their markets through
exceptional customer service. The event will feature presentations from
industry thought leaders on emerging trends in the customer service and
contact center space, as well as success stories and best practices from
eGain customers. Attendees will also learn about eGain's newly announced
eGain Service™ 7.6 product suite, and have the opportunity to network
with peers. In addition, Esteban Kolsky, director of research for CRM and
Customer Service at Gartner, will deliver a keynote speech on Customer
Interaction Hubs and moderate a panel discussion on the next generation of
multi-channel customer service.
"We are excited about the strong interest in this year's North America
customer summit," said Ashu Roy, CEO of eGain. "Attendees will benefit
from networking with their peers from marquee companies, many of them
thought leaders, across industry sectors including retail, financial
services, telco, ebusiness, and others."
Registration
Attendees can register online at the URL:
http://www.egain.com/news/customer_summit06.asp
or alternatively call 650-230-7449 for information.
About eGain
eGain (OTCBB: EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand deployment. Trusted by prominent
enterprises and growing midsize companies worldwide, eGain has been helping
organizations achieve and sustain customer service excellence for more than
a decade. 24 of the 50 largest global companies rely on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer
service, end-to-end service process efficiencies, and enhanced contact
center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide. To find
out more about eGain, visit www.eGain.com or call the company's offices:
800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,
cross-lifecycle customer service -- overall capabilities, knowledge
management, architecture and analytics; 2005 Forrester Wave report on
eService
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.