Contact Information: CONTACT: Julia Sinykin The Hoffman Agency for NTRglobal Tel: (303) 327-5491 E-mail: Email Contact
MemorialCare Selects NTRsupport for Its Remote Support Software
Southern California Provider of Regional Healthcare Services Benefits From Strong Security and Rich Audit Trail Features
| Source: NTRglobal
DALLAS, TX -- (MARKET WIRE) -- February 7, 2007 -- NTRglobal, a leading provider of highly secure
remote support and access solutions, today announced that MemorialCare has
chosen NTRglobal's on-demand remote support software, NTRsupport, to better
serve its teams of physicians and other healthcare service providers.
MemorialCare's 10,000 employees serve patients at six not-for-profit,
community-based medical centers in Los Angeles County and Orange County,
California. The organization is renowned for its expertise in using
leading-edge technology for the benefit of patients, and was included on
the 2005 Most Wired Hospitals list.
MemorialCare is required by regulatory guidelines to host its IT support
portal in-house and to ensure that any IT solution it selects is compliant
with the Health Insurance Portability and Accountability Act (HIPAA).
NTRsupport met MemorialCare's stringent needs for compliance and security,
and it has helped the IT staff improve its response time.
MemorialCare's IT support team uses NTRsupport to help physicians,
clinicians and other healthcare professionals install and use software
applications and navigate through general computer and technical issues.
The IT staff supports both Windows and Mac users, many of whom spend all or
part of their workday away from a MemorialCare office.
"We have immediately seen an improvement in our first-tier response rate at
the service desk," said Terolyn Phinsee, project manager, information
services, Memorial Health Services. "With such a solid remote secure
solution, we're now saving 45 minutes to an hour per request, which means
our staff can be more productive working on its next work order."
MemorialCare had piloted other remote support solutions in the past but had
not found any that adhered to its strict security and audit tracking
guidelines.
NTRsupport is one of the fastest, easiest and most secure on-demand remote
support solutions on the market. The software allows support professionals
to create an immediate and secure connection between the support agent's
computer and a user's PC or Mac, so the support staff can actually see
what's on the user's screen in real time. This approach to providing IT
support saves time and travel, and improves the customer service experience
by delivering instant, personalized help. More than 7,500 companies around
the world are already benefiting from NTRsupport.
"NTRsupport is both HIPAA-compliant and secure from end to end," said Andre
Angel, CEO and president of NTRglobal North America. "Speed, security and
ease of integration into any application are key customer requirements, and
our leading 256-bit AES end-to-end encryption makes NTRsupport a very
logical and secure choice for healthcare providers such as MemorialCare."
NTRsupport is immediately available for a 15-day evaluation free of charge
at www.ntrsupport.com.
About MemorialCare
An innovative concept in healthcare delivery, Southern California's
MemorialCare was created by physicians and other healthcare professionals
who study the best practices in medicine and work to implement them at all
MemorialCare Medical Centers. The results are outcomes that frequently
exceed state and national averages.
MemorialCare has gained widespread recognition for its unique approach to
healthcare. The organization has been identified as one of the top
integrated systems in America (Verispan Top 100), a leading hospital
organization for technology (Most Wired Hospitals) and one of the best
governed hospital systems in the U.S. (The Governance Institute).
The MemorialCare health system includes: Anaheim Memorial Medical Center;
Long Beach Memorial Medical Center (including Memorial Women's, Memorial
Rehabilitation Hospital, Memorial Heart Institute and The Todd Cancer
Institute); Miller Children's Hospital in Long Beach; Orange Coast Memorial
Medical Center in Fountain Valley; and Saddleback Memorial Medical Center
in Laguna Hills and San Clemente.
MemorialCare physicians have also joined together to form the MemorialCare
Physician Society, an organization dedicated to the pursuit of
evidence-based, best-practice medicine. For more information, please visit
www.memorialcare.org.
About NTRglobal
NTRglobal is a leading global software company that empowers users with
easy-to-use, complete, and secure remote control and support solutions. The
company's software, available in on-demand and licensed models, helps
businesses of all sizes better communicate and collaborate despite physical
boundaries. Founded in 2000, NTRglobal has more than 7,500 customers
worldwide and serves users in the automotive, consumer electronics,
financial services, healthcare, manufacturing, retail, and technology
industries. NTRglobal North America, headquartered in Dallas, can be
reached via email at na@ntrglobal.com, or by phone at 1-866 459-2543. For
more information please visit www.ntrglobal.com.