Contact Information: Media contact: Maeve Naughton eGain Communications Corporation phone: 650-230-7449 Email: pr@egain.com
eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"
KMWorld Continues to Recognize eGain's Track Record of Innovation and Business Value Delivery Through Knowledge Management Software and Best Practices
| Source: eGain
MOUNTAIN VIEW, CA -- (MARKET WIRE) -- February 22, 2007 -- eGain Communications Corporation (OTCBB : EGAN ), provider of the industry's top-rated* customer service and contact
center software for in-house or on-demand SaaS deployment, announced today
that KMWorld (www.kmworld.com) has named eGain to the 2007 list of "100
Companies that Matter in Knowledge Management."
KMWorld's list of "100 Companies that Matter" is selected by knowledge
management practitioners, theorists, analysts, vendors, and customers that
represent the list of vendors that make the most impact in knowledge
management.
"If there is a single trait shared by the companies listed in the KMWorld
'100 Companies that Matter in Knowledge Management', it is their
determination to treat their entire constituency chain, from top to bottom,
with respect and without hubris. Clearly, attitude alone doesn't warrant
inclusion on the list, attitude must be accompanied by elegance in the
design and implementation of their software," said Hugh McKellar, KMWorld
editor in chief.
eGain's knowledge management software offers comprehensive capabilities for
knowledge capture, adaptive content management, flexible information access
and easy integration with existing enterprise content assets. The solution
includes two decades of best practices and is used by blue-chip clients
around the world in multichannel contact centers, helpdesks and web
self-service sites to improve customer service quality, consistency and
compliance, increase agent productivity, enhance revenue through contextual
upsell and cross-sell, and curb support costs. The solution is an integral
part of eGain Service™, a comprehensive software suite that helps
companies transform their traditional contact centers into unified customer
interaction hubs.
In-depth information on eGain Service is available at the following URL:
http://www.egain.com/products/multichannel_service.asp
eGain is a pioneer in knowledge management with a long track record of
adding business value," said Ashu Roy, CEO of eGain. "We are pleased with
KMWorld's recognition that we are one of the 100 companies that matter most
in knowledge management."
The 2007 list of "100 Companies that Matter in Knowledge Management" will
be published in the March issue of KMWorld magazine.
About KMWorld
The leading information provider serving the Knowledge, Document and
Content Management systems market, KMWorld informs more than 50,000
subscribers about the components and processes -- and subsequent success
stories -- that together offer solutions for improving business
performance. KMWorld is a publishing unit of Information Today, Inc.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. Trusted by
prominent enterprises worldwide, eGain has been helping businesses achieve
and sustain customer service excellence for more than a decade. 24 of the
50 largest global companies rely on eGain to transform their traditional
call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. These hubs enable dramatically
improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel,
cross-lifecycle customer service -- overall capabilities, knowledge
management, architecture and analytics; 2005 Forrester Wave report on
eService