1. Account for Service Operations as a profit center on a P&L basis. 2. Build flexibility into the T's & C's of your maintenance contract offerings to meet the demands of your customers. 3. Deploy analytics/business intelligence software to track service contract financial and operational performance. 4. Implement software applications that have been specifically designed for service and maintenance contract management processes, including contract management software, service management software, and/or service management functionality available in CRM software solutions. 5. Create a "Chief Service Officer" function. Centralize management of service operations under a senior level executive. 6. Consider outsourcing the marketing and sales of your service contracts.More than 280 companies participated in the quantitative study which is the foundation for the "Profit Minded Service Organizations Focus on Service and Maintenance Contracts" report. Companies responding to the survey included ABB, Air Power Equipment, Bausch & Lomb, GE, Honeywell, Ingersoll Rand, Nissan, Rockwell, and many others. The report is made available by the underwriting of: 4CS, ServiceBench, and Services Revenue. For a complimentary copy of this report, please visit http://www.aberdeen.com/link/sponsor.asp?cid=3912 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Contact Information: Media Contact: Michael Israel Aberdeen Harte-Hanks (303)526-1595 Michael.israel@aberdeen.com: