SCOTTSDALE, AZ -- (MARKET WIRE) -- March 26, 2007 -- Sage Software announced today that Quest
TruTec, a provider of advanced measurement, performance modeling and
process solutions, is using SageCRM.com and Sage MAS 200 ERP to increase
information sharing among remote sales, marketing and customer support
employees. With SageCRM.com and Sage MAS 200 ERP, Quest TruTec has tracked
a 20 percent increase in the number of sales opportunities that the company
closes and increased revenue per technical advisor.
"Our sales team is dispersed around the world to support a global client
base," said Marc Braun, director of technical advisors for Quest TruTec.
"Prior to using SageCRM.com, we had five separately managed databases that
made information sharing cumbersome. SageCRM.com unifies our process and
makes everything transparent so we can monitor all activities across our
entire team and serve our clients more efficiently."
Sage Software Solution Provides 360° Business Process Visibility
In 2006, Quest TruTec identified a need to transition from its various
in-house databases to a more powerful CRM system that could automate the
company's global sales, marketing and reporting efforts. After evaluating
options such as Salesforce.com and Goldmine, Quest TruTec selected
SageCRM.com for its easy-to-use interface, strong customer support
functionality and ability to integrate with the company's existing Sage MAS
200 ERP system; enabling a complete view of critical front- and back-office
business processes.
Quest TruTec's sales cycle is now completely automated within SageCRM.com.
Alerts notify technical advisors about new leads and changes in opportunity
status. The automated processes allow Quest TruTec to begin tracking
opportunities earlier and more accurately than previously possible, and
help identify reasons why specific deals may not be successful. Quest
TruTec incorporates this knowledge into employee training.
Sales and support employees can also view each customer's transaction
history, service level agreements and maintenance contract status using
Sage MAS 200 ERP.
Additionally, Quest TruTec employees use SageCRM.com to increase reporting
efficiency. Reports that previously required a few hours of manual effort
to produce are now completed in minutes, freeing more time for sales
activities.
Quest TruTec also facilitates e-mail marketing efforts from within
SageCRM.com. When the company is hosting a seminar, e-mail invitations are
sent to specific groups and contacts based on location, industry and
business need. Contacts receive marketing materials specific to their
decision-making roles, which has yielded a higher quantity of successful
sales opportunities.
"The Quest TruTec implementation is a prime example of how a global
organization can affordably increase the collaboration and productivity of
remote team members," said Bill Hoffman, Sage CRM Solutions director of
hosted services. "The company is not only increasing its number of accounts
sold, but is also likely to see strong organic growth from the improved
marketing and administrative capabilities the integrated Sage Software
system has enabled."
SageCRM
SageCRM is an easy-to-use and feature-rich CRM solution that integrates
vital sales, marketing and customer support information for small and
mid-sized businesses. SageCRM provides flexible deployment options and is
available as an on-demand CRM solution at SageCRM.com, or as an on-premises
CRM system. SageCRM also includes a remote data synchronization client and
support for wireless devices.
SageCRM and SageCRM.com are part of Sage CRM Solutions, the only family of
CRM products designed specifically for the needs of small and medium-sized
businesses that also includes ACT! by Sage and Sage SalesLogix. For more
details, visit www.sagecrmsolutions.com or call (800) 643-6400.
Sage MAS 200 ERP
Sage MAS 200 ERP is one of the company's most feature-rich and easy-to-use
mid-market ERP solution, offering all the functionality of the popular Sage
MAS 90 ERP in a scaleable thin client/server platform. Sage MAS 200
automates core accounting, financial reporting, distribution, manufacturing
and e-commerce plus includes powerful business intelligence tools. The
solution provides award-winning CRM, HR and fixed-asset functionality
through tight integration with Sage CRM solutions, Sage Abra HRMS and Sage
FAS Fixed Assets to deliver a comprehensive business management solution.
For pricing and additional information, contact the Sage Software Sales
Department at 800-854-3415, your local Sage MAS business partner, or visit
www.sagemas.com.
About Quest TruTec
Quest TruTec provides advanced measurements, performance modeling and
process solutions to the global refining, chemical & gas processing and
power generation industries. The company's highly quantitative and
proprietary, data-centric technologies provide true condition-based
monitoring capabilities that can be digitally linked to the operator. Quest
TruTec has unique expertise in process heaters, steam reformers, and coker
units. For more information, please visit www.questtrutec.com.
About Sage Software
Sage Software supports the needs, challenges, and dreams of more than 2.7
million small and
mid-sized business customers in North America through easy-to-use, scalable
and customizable software and services. Our products support accounting,
operations, customer relationship management, human resources, time
tracking, merchant services and the specialized needs of the construction,
distribution, healthcare, manufacturing, nonprofit and real estate
industries. Sage Software is a subsidiary of The Sage Group plc, a leading
international supplier of accounting and business management software
solutions and related products and services for small and mid-sized
businesses. Formed in 1981, Sage was floated on the London Stock Exchange
in 1989 and the Group now has 5.2 million customers and employs over 13,000
people worldwide. For more information, please visit the Web site at
www.sagesoftware.com/moreinfo or call (866) 308-2378.
© 2007 Sage Software, Inc. All rights reserved. All other brands are
trademarks of their respective companies.
Contact Information: Contact:
Ryan Zuk
Sage Software
480-368-3818
ryan.zuk@sage.com
Dawn Miller
Porter Novelli
404-995-4508
dawn.miller@porternovelli.com