-- 26% improvement in regulatory compliance -- 23% increase in warranty recovery -- 15% decrease in vehicle downtime -- 15% reduction in average travel time "windshield time" per jobJain recommends that service organizations consider the following best-in-class strategies to meet their profitability and productivity mandates:
-- Do not underestimate the financial impact of operator behavior on profitability. -- Realize significant costs savings by exploring the issue of warranty recovery. -- Align fleet management initiatives with company goals and needs before technology adoption. -- Base fleet preventative maintenance programs on fleet utilization, not time elapsed. -- Involve stakeholders early and often throughout the vehicle lifecycle.317 companies participated in this quantitative study, including Pepsi Bottling, SYSCO FOODS, Gothic Landscape, Transwestern Pipeline, Georgia Pacific, Qwest Communications, Grand Home Furnishings, Yorkston Oil Company, Santee Cooper, Tucson Water, Nufarm Ltd, Kone, United Stationers, Tri-State G & T, Fluor Enterprises, City of San Diego, Virginia DOT, Miami-Dade county, Canada Cartage, Petro Canada. Underwriters of the this report are: SageQuest, Automotive Resources International (ARI), XATA Corporation, @Road, Telogis, Navtrak, Inc. To obtain a complimentary copy of the report, follow the link: http://www.aberdeen.com/link/sponsor.asp?cid=3960 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Contact Information: Media Contact: Amit Jain Aberdeen Harte-Hanks (617) 854-5277 amit.jain@aberdeen.com