Contact Information: Media Contact: Joe Basili Aberdeen Harte-Hanks (973) 763-6265 Joe.Basili@aberdeen.com
Technology Increases Gains From Sourcing
Best-in-Class Achieve Sourcing Cost Savings Five Times Higher Than for All Others
| Source: Aberdeen Group, a Harte-Hanks Company
BOSTON, MA -- (MARKET WIRE) -- May 11, 2007 -- In the new benchmark report, "The Conundrum of
Managing International Telecom Expenses," Aberdeen Group, a Harte-Hanks
Company (NYSE : HHS ), found Best-in-Class organizations are two times more
likely to monitor their realized cost reduction savings on a monthly basis
than all the others. This report highlights areas how Best-in-Class
performers are using technology to drive standardization and consistency in
how they manage telecom expenses.
"75% of those surveyed respond to the conundrum of international telecom
expenses, and they start with sourcing. But we found that enterprises are
failing to capture gains from sourcing because they do not have technology
to ensure contract compliance. In fact, laggards do not even measure
savings from their sourcing initiatives," said Joe Basili, Research
Director at Aberdeen Group. The result of failing to implement the right
technology comes in 67% of enterprises reporting global application of
consistent business accounting rules as the top challenge to managing
international expenses.
The survey found that Best-in-Class organizations are two times more likely
to monitor their realized cost reduction savings on a monthly basis. The
real challenge of managing international telecom costs is addressed by
standardizing how expenses are reported and centralizing invoice management
for the entire global network.
This report examines how global enterprises are dealing with the issues
that arise from currency, language, and local telecom regulations. In
addition, this report highlights how deployment of telecom cost management
solutions enables Best-in-Class enterprises to achieve sourcing cost
savings that are five times higher than for all the others.
Aberdeen Group is pleased to have MDSL and Symphony SMS as sponsors for
this report.
To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=3982
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.