BOSTON, MA--(Marketwire - June 5, 2007) - The upcoming Chief Service Officers (CSO)
Summit, presented by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS),
will be held on October 9 - October 10, 2007 at the Seaport Hotel and World
Trade Center, in Boston, MA. This is the preeminent best practices and
networking event for service executives to join peers from industry leading
companies to discuss how best-in-class companies are turning services into
profit. An intimate group of roughly 200 of the top service minds in the
world will congregate to discuss trends, ideas, strategies, and best
practices pertaining to the escalating role of post-sales service in
increasing profitability and driving customer loyalty. Pressing issues such
as the aging workforce, rising fuel costs and differentiation in an
increasingly competitive marketplace will be addressed, along with topics
relating to Integrated Service Processes, Optimized Service Workforce
Management, Service Parts Planning and Logistics, Mobility, Distributed
Asset Management, Remote Product Service, Service Contracting and Warranty
Management.
As part of Aberdeen's annual series of executive summits, the Chief Service
Officers (CSO) Summit is the only executive level event that will feature
senior service executive presenters and panelists sharing real-world best
practices in areas such as the globalization of service chain operations,
the CFO's view of strategic service management, and next-generation service
chain automation.
Building on last year's highly acclaimed event, this two day executive
summit will deliver tangible benefits such as: Identification of global
service chain strategies; Collaboration with other service chain executives
on critical components of service chain management; Actionable
recommendations from service chain leaders which can immediately be
implemented to improve service chain performance; Access to valuable
research findings to better equip any global service chain process.
"As we bring together service chain executives from around the world and
across industries, we are looking forward to elevating the dialogue around
post-sales service and address issues that go beyond the tactical
operations of workforce or inventory management, and build a community of
senior executives to help shape the role service organizations play in the
product value chain," said Steve Roth, SVP of the Strategic Service
Management Practice at Aberdeen.
For registration and event information, visit:
http://www.aberdeen.com/events/live/CSO07/default.asp
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617)723-7890
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Steve Roth
Aberdeen Harte-Hanks
(617)854-5326
steve.roth@aberdeen.com