Identifying Top Pressure Driving Enterprise Organizations
-- Only 15% of respondents have applications that afford them the desired flexibility businesses say they need today, meaning they can adapt quickly to most customer requirements. This is where businesses need to be to best meet today's business demands. -- Over 51% of respondents employ manual processes to get the job done, implying that G&A costs are out of line, non-strategic work is being done within enterprises and that automation would lower these costs and increase productivity. -- About 13% of respondents say their applications offer little or no flexibility in meeting individual customer service requirements. -- While 21% of respondents say their applications force them to limit service offerings.This report is made available at no charge due in part to the following underwriters: Appian, CTSpace, and Ramco Systems. To obtain a complimentary copy of the report, please visit: http://www.aberdeen.com/link/sponsor.asp?cid=4097 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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