Contact Information: Contact: Ryan Zuk Sage Software 480-368-3818 ryan.zuk@sage.com Dawn Miller Porter Novelli 404-995-4508 dawn.miller@porternovelli.com
Customized Sage SalesLogix System With Sage MAS 90 ERP Integration Helps Qqest Software Systems Increase Revenue by 28 Percent
Sage Software Solution Improves Organization's Productivity, Sales Processes and Customer Retention
| Source: Sage Software
SCOTTSDALE, AZ--(Marketwire - June 8, 2007) - Sage Software announced today that Qqest
Software Systems, a direct marketer of time and attendance products,
payroll services, and asset management and maintenance software, has
achieved a substantial return on investment from its customized Sage
SalesLogix CRM and Sage MAS 90 ERP implementation. Qqest experienced a 28
percent revenue increase upon initially deploying Sage SalesLogix and
integrating it with Sage MAS 90 ERP. The company continues to measure
month-to-month revenue increases in the tens-of-thousands of dollars. Qqest
cites improved employee productivity and higher customer retention rates as
additional benefits of its Sage Software solution.
"Our sales went up $70,000 from the previous month after we implemented
Sage SalesLogix," said Burke Plummer, president of Qqest. "Since then we
have seen sales increase around $30,000 to $40,000 per month, based on a
year-to-year comparison."
Customized CRM Overcomes User Resistance
Prior to Sage SalesLogix, Qqest was using three different databases that
could not share data. All sales leads were tracked manually by individual
employees, slowing the sales process and making accurate oversight of the
sales team difficult. The lack of a centralized database made it difficult
for support representatives to respond to customer requests, if the
associated sales representatives were unavailable.
Qqest evaluated five CRM systems in 2003 and selected Sage SalesLogix for
its customization capabilities, ease of use, and ability to integrate with
the company's existing Sage MAS 90 ERP system. Unison, a Sage CRM Solutions
business partner, was chosen to integrate the Sage Software CRM and ERP
systems.
Employees initially expressed concern when Qqest informed them that a CRM
system would be implemented. Many sales representatives were attached to
their own individual opportunity tracking processes. For example, one of
the organization's top-performing sales representatives organized all of
his sales data on index cards, stored in a shoebox. Unison studied the
sales team's shared processes and individual best practices, and customized
a Sage SalesLogix user interface based on a virtual shoebox in order to aid
user adoption.
"The flexible nature of Sage SalesLogix allows us to portray data in any
desired format and appearance," explained Steve Estes, president of Unison.
"For Qqest, we were able to deliver a shoebox filing system layout that put
their sales representatives at ease, allowing them to dive into opportunity
management and quickly use many of the system's automation capabilities.
From customizing the user interface to integrating with Sage MAS 90 ERP,
Sage SalesLogix's flexible architecture was critical to making this
implementation a success."
Qqest employees using the integrated system have benefited from the sharing
of accurate information, and data entry time savings. When a prospect
becomes a customer, an order is created in Sage SalesLogix and the account
and order information is immediately available in Sage MAS 90 ERP.
Sage SalesLogix was initially implemented for 25 Qqest employees, and
currently is used by 130 employees. Looking forward, Qqest has begun a
project to upgrade its Sage MAS 90 ERP software to Sage MAS 500 ERP to
accommodate its expanding business requirements. The company anticipates
further business process enhancements and cost savings by using a credit
card processing tool developed by Unison for Sage MAS 500 ERP and Sage
SalesLogix.
"Sage Software has provided our team the right tools to streamline the
sales processes that have historically aided our most successful
representatives, and enabled employees to have a complete view of customer
accounts including all associated product inventory, transaction and
support records," added Plummer. "The resulting efficiencies have
transformed the way we acquire our customers, and keep them happy."
Sage SalesLogix
With more than 300,000 users at over 8,500 companies, Sage SalesLogix is
the leading CRM solution for small to medium-sized businesses and divisions
of larger enterprises, and is part of the Sage Software family of
integrated business management solutions.
Sage SalesLogix enables businesses to acquire, retain and develop
profitable customer relationships by increasing sales and marketing
performance and maximizing customer satisfaction and loyalty. Sage
SalesLogix enables the same user experience, rich customization
capabilities, high levels of end-user adoption and low total cost of
ownership across Web, Windows and Mobile device deployment options.
Sage SalesLogix is part of Sage CRM Solutions, the only family of CRM
products designed specifically for the needs of small and medium-sized
businesses that also includes ACT! by Sage, SageCRM and SageCRM.com. For
more details, visit www.sagecrmsolutions.com or call (800) 643-6400.
Sage MAS 90 ERP
With more than 26 modules and thousands of industry-specific applications,
Sage MAS 90 ERP provides unsurpassed value and functionality for automating
business processes. The solution handles core accounting, financial
reporting, distribution, manufacturing and e-commerce plus provides
powerful business intelligence tools. Sage MAS 90 accommodates distribution
and light manufacturing needs with full-featured inventory management,
shipment processing, bill of materials and work order modules. The
application also provides award-winning CRM, HR and fixed asset
functionality through tight integration with Sage CRM solutions, Sage Abra
HRMS and Sage FAS Fixed Assets. For more information visit www.sagemas.com
or call (800) 854-3415.
About Qqest Software Systems
Qqest Software Systems provides real solutions to today's complex employee
management issues. Qqest offers a broad spectrum of products for better
employee management -- no matter what type of business you run. We provide
solutions for time and attendance (TimeForce), payroll (Qqest Payroll
Services), and asset maintenance and management (ManagerPlus).
With over 35,000 customers, Qqest helps clients manage their small- to
mid-size businesses the world over. Our software and hardware systems have
proven themselves in many industries including manufacturing, construction,
agriculture, healthcare, education & government, retail, services and more.
Please visit our website at www.qqest.com for more information.
About Unison
Unison has been at the forefront of the Customer Relationship Management
(CRM) and sales force automation industry since 1996. Unison encompasses
the entire processes of marketing, sales, customer service and support. Our
engineers are fully certified, and each has years of experience in their
fields. Our clients have included a wide range of industries and
businesses, such as small start-ups to larger corporations such as American
Express, Intel, and Merrill Lynch. For more information, visit
www.unisonsales.com or call (801) 373-4679.
About Sage Software
Sage Software supports the needs, challenges, and dreams of more than 2.8
million small- and mid-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading international supplier of accounting and business management
software solutions and related products and services for small- and
mid-sized businesses. Formed in 1981, Sage was floated on the London Stock
Exchange in 1989 and the Group now has 5.4 million customers and employs
over 13,000 people worldwide. For more information, please visit the Web
site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
© 2007 Sage Software, Inc. All rights reserved. All other brands are
trademarks of their respective companies.