Customer Service Software Pioneer Expands Scope of Its Partner Program and Signs New Partners to Meet Increasing Demand for Multichannel Customer Service Software and Best Practices
-- Sales enablement, including training on how to demonstrate and sell eGain solutions -- Multi-tiered professional services training, covering a range of topics from simple configuration training to deeper solution extension, customization, and integration -- Multi-tiered support training, extending from problem reporting to troubleshooting -- eGain Certified™ logo designation and accreditation, an endorsement of quality that enables eGain partners to provide trusted services (including implementation, support, and training) to their clients"Channel partnerships are critical to powering our growth, moving forward," said Ashu Roy, CEO of eGain. "Coming at the heels of our OEM agreement with Cisco, the expansion of our channel partner program will not only allow us to increase our market reach, but also provide end-to-end solutions and domain expertise that will maximize the business value for clients while ensuring their success." As part of the eGain EcoNet™ Program, the company has signed several new partners worldwide, including 4C Consulting NV, Bizmatica, Bucher & Suter AG, Centric Consulting, Calence, LLC, D+S solutions GmbH, IntelliSolutions S.A., Inter-Active Technologies (Pty) Ltd., and Spanlink Communications, with other partnerships under development. Furthermore, it plans to train over a hundred professionals in the VAR/SI network, many of them dual eGain-Cisco partners, in the next twelve months. "We are seeing increased demand for unified communications solutions," said Doug Fink, Unified Communications Practice Vice President of Calence, LLC, a leader in building, managing, and optimizing customized client-centric networks, and a new eGain partner. "With our contact center domain expertise and systems integration experience, and eGain's leadership in the customer service software space, we will enable our clients to differentiate themselves through exceptional customer service." "Bucher & Suter offers contact centre solutions based on the Cisco Unified Contact Centre Platform and have successfully implemented more than 100 Cisco Unified Contact Centre Solutions in Europe. With the eGain partnership, we have a comprehensive set of solutions and a valuable extension to our portfolio," said Juergen Schick Sales Manager Europe for Bucher & Suter AG. Information on eGain EcoNet is available at the following URL: http://www.egain.com/partners/index.asp Based on the Power of One™, the concept of one platform for unified multichannel customer interaction management, eGain Service suite enables businesses to provide stand-out customer service experience by implementing innovative, best-practice enabled customer interaction hubs, while delivering the following benefits:
-- Maximize self-service adoption through multi-modal web self-service -- Improve contact center agent productivity -- Ensure compliance and security in customer interactions -- Enhance customer experience and retention -- Reduce escalations, field visits, and service costs -- Increase revenue through upsell and cross-sell at the point of serviceFor more information about eGain Service, please visit: http://www.egain.com/products/multichannel_service.asp About eGain eGain (
Contact Information: Media contacts Jamie Abayan eGain Communications Corp. Phone: 650-230-7532 Email: pr@egain.com Hilary De Rover eGain EMEA Phone: +44 (0) 1753 464689 Email: hderover@egain.com