Best-in-Class Companies Are 86% More Likely to Take Action on Exceptions Within Minutes or Hours; Thus Making Day-to-Day Decisions Easier
-- Best-in-Class companies are 86% more likely to be able to take action on most exceptions within minutes or hours -- The Best-in-Class are also 66% more likely to be able to use data extracted or derived from systems of record without manual manipulation and scrubbing -- As a result, Best-in-Class companies have a 94% confidence level in the data they use for daily decision-making"In order for decision makers to be able to take action on exceptions quickly, they must also be able to create new views quickly. What seemed a comprehensive view of the data yesterday could fall far short of today's needs," said Cindy Jutras, vice president of enterprise application research, Aberdeen. "Putting the ability to easily set up a view of desired data in a dashboard, query, or report in the hands of a (non-IT) business user can significantly reduce the lag time between identifying a need and resolving it." The report also found that business professionals of Best-in-Class companies are 106% more likely to be able to set up new views of data within hours or minutes, although for 26% this is still not possible. This study is made available to the public through the underwriting of: Exact Software and Sage Software. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=3991 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Cindy Jutras Aberdeen Harte-Hanks (617) 854-5247 cindy.jutras@aberdeen.com