-- 63% use historical usage and requirement trends to plan/forecast and allocate resources -- 50% have standardized, enterprise-wide procedures for planning, forecasting and execution -- 58% have a senior executive overseeing maintenance or service operationsLong recommends that MRO and service organizations consider the following strategies to better position themselves as to meet customer service needs:
-- Establish process and discipline to measure key service performance metrics -- Link asset management systems to mobile-enabled service technology -- Share service information across the entire enterprise to drive decision-making -- Begin migrating from reactive to proactive maintenance strategiesNearly 200 companies participated in this quantitative study, including: Dow Corning, Medrad, Xerox, Pacific Gas and Electric, Johns Manville and Siemens Energy and Automation. Underwriters of the "Bridging the Gap - The Convergence of Asset Maintenance and Field Service," are SeeControl, Inc., Syclo LLC, and Motorola, Inc. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=4126 About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Sumair Dutta Aberdeen Harte-Hanks (617) 854-5298 sumair.dutta@aberdeen.com