Plymouth Rock Assurance Selects Mitchell's Total Logic(TM) Valuation
Mitchell's Total Loss Valuation Solution Reduces Claims Settlement Cycle Time With Accurate, Trusted and Transparent Vehicle Valuation Data
SAN DIEGO, CA--(Marketwire - July 16, 2007) - Mitchell International, a leading provider of
information, workflow, and performance management solutions to the
collision claims and repair industries, today announced that Plymouth Rock
Assurance Corporation, a leading insurer with over 125,000 individual
policyholders and personal auto insurance premiums which, in 2006, exceeded
$302 million, has selected Mitchell's Total Logic™ Valuation as the
company's total loss valuation solution. Plymouth Rock Assurance chose
Mitchell's Total Logic Valuation because it delivers a customer-centric
loss claims process. Total Logic Valuation, developed in partnership with
Power Information Network®, a Division of J.D. Power and Associates®,
produces objective, transparent and trusted vehicle valuations resulting in
a fair and easy to understand claims settlement process.
"Mitchell's Total Logic Valuation is perfect in keeping with Plymouth Rock
Assurance's mission of providing unparalleled customer service,
responsiveness and professionalism," said Bill Kelleher, Claim Director at
Plymouth Rock Assurance Corporation. "In Total Logic Valuation, Mitchell
has developed a product that thoroughly, and uniquely, considers our
customers' perspective in the claims settlement process. With Total Logic
Valuation, our customers get loss valuations based on trusted third-party
data sources and transparent, efficient and easy to understand valuation
reports."
Total Logic Valuation generates objective, market-driven values for loss
vehicles based on continuously updated sold and available vehicle data
provided by reputable sources such as the J.D. Power and Associates' Power
Information Network® (PIN), cars.com, and AutoTrader.com® -- sources
consumers often reference to determine vehicle value. The result of this
statistically-driven, fully automated web-based total loss valuation
approach is a dramatic increase in first-time settlement rates of more than
90 percent as reported by current users.
"Total Logic Valuation empowers carriers to provide customers with
verifiable total loss values reflecting real market conditions at the time
of loss. Total Logic Valuation is moving the industry away from
unverifiable 'black box' loss data to a process that accurately verifies
all comparable vehicles and the adjustments that ultimately determine the
value of a loss-vehicle. This openness promotes a new level of transparency
and trust in the settlement process that carriers want for their valued
customers," said Alex Sun, President of Mitchell International. "Plymouth
Rock Assurance is a carrier that is setting new standards for customer
service and innovation, and we are proud to have them as a customer."
About Plymouth Rock Assurance Corporation
Boston-based Plymouth Rock Assurance (plymouthrock.com) is the flagship
carrier of The Plymouth Rock Group of Companies, which writes and manages
more than $1 billion in auto and homeowners insurance across the Northeast.
Plymouth Rock's industry-leading service innovations include its
Crashbusters® vans, the nation's first complete mobile automobile claim
service; its Door to Door Valet Claim Service(SM) that offers vehicle
pick-up, delivery and guaranteed auto repairs; and its True Service®
Pledge, a first-of-its-kind written commitment to service excellence.
Plymouth Rock maintains a rating of "A-/Excellent" from A.M. Best Company.
About Mitchell International, Inc.
Mitchell International is a leading provider of information, workflow, and
performance management solutions to the automotive insurance claims
industry, serving carriers, collision repair facilities, and other
commercial participants in the physical damage and auto-related medical
claims markets. Mitchell facilitates millions of electronic transactions
between more than 16,000 business partners each month to enhance their
productivity, profitability, and customer satisfaction levels. For more
information on Mitchell International, visit its Web site at
www.mitchell.com.
Contact Information: Contacts:
Jennifer Forman
Senior Director of Marketing
800-238-9111 x6585
or
Kam Hashim
Boston Communications
617-619-9803