-- If quality is free, why does service cost so much?
-- Strategic Service Management: establishing business value from post-
sale service
-- Impact of mobile technology on post-sale service operations
-- Best-in-class framework for achieving field service excellence
(Workforce, Parts, Fleets)
-- Optimizing the service supply chain (Outsourcing, Reverse Logistics,
Warranty Management)
-- Service chain experts share keys to financial and operational success
-- Moving from a product-centric to a customer-centric service model
-- Best practices for growing service revenue and increasing the share of
recurring revenue
-- Managing service parts to achieve highest asset uptime at lowest cost
-- Best practices for proactive and predictive customer issue resolution
The CSO Summit will be held October 9 - October 10, 2007 at the Seaport
Hotel and World Trade Center in Boston, MA. As part of Aberdeen's annual
series of executive summits, the CSO Summit is the only executive level
event that will feature service experts such as Michael Treacy,
Best-Selling Author, "The Discipline of Market Leaders"; Steve Blaz, VP
Global Service Operations, Juniper Networks; and other c-level executives
from Sun Microsystems, Volkswagon of America, Baltimore Gas & Electric
Company, GE Consumer & Industrial, Cox Communications, Siemens, Boston
Scientific, Sears, Network Appliance and many others.
Building on last year's highly acclaimed event, this two-day executive
summit will deliver tangible benefits such as: Identification of service
chain strategies; Collaboration with other service chain executives on
critical aspects of service chain management; Actionable recommendations
from service chain leaders which can immediately be implemented to improve
service chain performance; Access to valuable research findings to better
equip any service executive.
"We experienced terrific success with our 2006 CSO Summit, and we are
looking forward to bringing together global service chain executives as we
elevate the dialogue around post-sales service and address issues that go
beyond the tactical operations of workforce or inventory management, and
build a community of senior executives to help shape the role service
organizations play in the product value chain," said Amit Jain, Research
Director, Strategic Service Management Practice at Aberdeen.
Sponsorship is currently sold out for 2007 CSO Summit. For more information
on the 2008 CSO Summit Sponsorship opportunities, contact John Carroll,
Area Sales Vice President, 617-854-5209 or john.carroll@aberdeen.com
For registration and event information, visit:
http://www.aberdeen.com/events/live/CSO07/default.asp
About Aberdeen Group, a Harte-Hanks Company
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intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
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analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
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Harte-Hanks brings to the market. For additional information, visit
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© 2007 Aberdeen Group, Inc., a Harte-Hanks Company 260 Franklin Street Boston, Massachusetts 02110-3112 Telephone: (617)723-7890 Fax: (617) 723-7897 www.aberdeen.com
Contact Information: Media Contact: Amit Jain Aberdeen Harte-Hanks (617)854-5277 amit.jain@aberdeen.com