Best-in-Class Manufacturers Reduce Cost of Quality With Real-Time Plant Floor and QMS Interoperability

Best-in-Class Manufacturers Are Over Three Times More Likely to Implement Real-Time Interoperability Between Plant Floor and Quality Management Systems


BOSTON, MA--(Marketwire - August 7, 2007) - The latest benchmark report, "The Cost of Quality Matters: Benchmarking Enterprise Quality Management," by Aberdeen, a Harte-Hanks Company (NYSE: HHS), surveyed more than 330 manufacturing enterprises to correlate specific business capabilities and technology enablers to Best-in-Class operational performance. For the purposes of this study, Aberdeen has evaluated and classified manufacturers based on three key performance indicators: Defects per Million Opportunities, First Pass Yield, and Overall Yield. Best-in-Class manufacturers are defined as the top 20% of performers in a weighted average across the aforementioned three KPIs and results show that Best-in-Class performance is:

--  5.04(S) As a measure of DPMO in the production process
--  91% First Pass Yield
--  95% Overall Yield
    

Putting these findings in context, Matthew Littlefield, a Manufacturing Research Analyst at Aberdeen, states, "Best-in-Class manufacturers are 3 times more likely to create interoperability between plant floor automation and QMS and are almost two times more likely to create real-time interoperability between MES and QMS." Littlefield goes on to say, "Best-in-Class manufacturers are two times more likely to have automated product traceability and genealogy, statistical process control, and quality dashboards."

Based on the above findings Littlefield adds the following recommendations to achieve Best-in-Class performance:

--  Measure the cost of quality. Doing so is a necessary first step to
    creating a Best-in-Class quality management system.
--  Automate quality processes that enable Best-in-Class performance,
    including: Genealogy and Traceability, SPC, Quality Dashboards, and Audit
    Documentation.
--  Implement an Enterprise-Wide Quality Management System and focus on
    creating real time interoperability with plant floor automation, MES, and
    SCM.
    

More than three hundred and thirty manufacturers participated in the study, including: Abbot Laboratories, Avery Dennison, Bayer Healthcare, Bell Helicopter, Freightliner, Halliburton, Genzyme, Motorola, and Unilever among others.

This report is made available due in part by the following underwriters: MetricStream, Amadeus Int., AssurX, IBS, and Sparta Systems. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=4121

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts  02110-3112
Telephone: (617)723-7890
Fax: (617) 723-7897
www.aberdeen.com

Contact Information: Media Contact: Matthew Littlefield Aberdeen Harte-Hanks (617) 854-5204 matthew.littlefield@aberdeen.com

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