-- Mark Hessinger, Executive Director of Customer Service, Gerber
Scientific
-- Rich Christensen, VP and Business Information Officer, Best Buy
-- Steve Blaz, VP, Global Svc Ops, Juniper Networks
-- Rusty Walther, Sr VP - Global Support, Network Appliance
-- Karen Sherrill, Worldwide Service Director, Kodak Document Imaging
-- Skip Boothby, VP of Service, Celestica
-- Mark Vigoroso, Chief Service Strategist, Qualcomm
-- Deepak Bhatia, Sr. Manager, Service Parts Planning, Applied Materials
-- David Dora, Executive VP of Product Operations, Kawasaki Motors
-- Jim Fuller, Director of Service Supply Chain (Europe and Emerging
Markets), Cisco
-- Michael Treacy, Best Selling Author
"Over the past few years, Aberdeen has benchmarked over 5,000 service
organizations. Insights from the front lines of service allow Aberdeen
analysts to present industry trends and compelling recommendations to the
CSO Summit audience. Such recommendations coupled with case studies of how
best-in-class companies overcame challenges to achieve operational and
financial excellence make the event worth attending," said Amit Jain,
Research Director, Strategic Service Management Practice at Aberdeen.
Attendees will include senior-level executives involved in managing
customer service operations. This two-day executive summit will deliver
tangible benefits such as:
-- Identification of global service chain strategies
-- Collaboration with other service chain executives on critical
components of service chain management
-- Actionable recommendations from service chain leaders which can
immediately be implemented to improve service chain performance
-- Access to valuable research findings to better equip any global
service chain process
For registration and event information, visit:
http://www.aberdeen.com/events/live/CSO07
About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company 260 Franklin Street Boston, Massachusetts 02110-3112 Telephone: (617) 723-7890 Fax: (617) 723-7897 www.aberdeen.com
Contact Information: Media Contact: Amit Jain Aberdeen Harte-Hanks (617)854-5277 amit.jain@aberdeen.com