Service Chain Leaders Will Convene at the CSO Summit to Share Actionable Recommendations and Best Practices to Achieve Operational and Financial Excellence
-- Mark Hessinger, Executive Director of Customer Service, Gerber Scientific -- Rich Christensen, VP and Business Information Officer, Best Buy -- Steve Blaz, VP, Global Svc Ops, Juniper Networks -- Rusty Walther, Sr VP - Global Support, Network Appliance -- Karen Sherrill, Worldwide Service Director, Kodak Document Imaging -- Skip Boothby, VP of Service, Celestica -- Mark Vigoroso, Chief Service Strategist, Qualcomm -- Deepak Bhatia, Sr. Manager, Service Parts Planning, Applied Materials -- David Dora, Executive VP of Product Operations, Kawasaki Motors -- Jim Fuller, Director of Service Supply Chain (Europe and Emerging Markets), Cisco -- Michael Treacy, Best Selling Author"Over the past few years, Aberdeen has benchmarked over 5,000 service organizations. Insights from the front lines of service allow Aberdeen analysts to present industry trends and compelling recommendations to the CSO Summit audience. Such recommendations coupled with case studies of how best-in-class companies overcame challenges to achieve operational and financial excellence make the event worth attending," said Amit Jain, Research Director, Strategic Service Management Practice at Aberdeen. Attendees will include senior-level executives involved in managing customer service operations. This two-day executive summit will deliver tangible benefits such as:
-- Identification of global service chain strategies -- Collaboration with other service chain executives on critical components of service chain management -- Actionable recommendations from service chain leaders which can immediately be implemented to improve service chain performance -- Access to valuable research findings to better equip any global service chain processFor registration and event information, visit: http://www.aberdeen.com/events/live/CSO07
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Contact Information: Media Contact: Amit Jain Aberdeen Harte-Hanks (617)854-5277 amit.jain@aberdeen.com