BOSTON, MA--(Marketwire - October 2, 2007) - The annual Chief Service Officer's (CSO) Summit will convene next week in Boston outlining best-in-class service chain practices. This is the preeminent networking event for service executives looking to join peers from industry leading companies to discuss how best-in-class companies are making a profit from services. Aberdeen, a Harte-Hanks company (NYSE: HHS), will host this event along with partners Integrated Solutions and Wireless Workforce Online. The primary focus of the event is to bring together an exclusive group not to exceed 250 of the leading service chain minds in the world, to discuss trends, ideas, strategies, and best practices pertaining to the escalating role of post-sales service in increasing corporate profitability and driving customer loyalty.

Leading industry speakers include service chain visionaries:

--  Mark Hessinger, Executive Director of Customer Service, Gerber
--  Rich Christensen, VP and Business Information Officer, Best Buy
--  Brian Daschbach, SVP Integrated Field Service, Baltimore Gas &
--  Ron Giuntini, Director, OEM Product-Svc Institute
--  Steve Gardner, Managing Director, ServiceEdge Consulting
--  Steve Blaz, VP Global Svc Ops, Juniper Networks
--  Roy Steele, President, RoShar Associates
--  Mike Woodward, VP Service Strategy, IKON Office Solutions
--  Scott Etlinger, SVP Global Service, American Medical Systems
--  Rusty Walther, SVP Global Support, Network Appliance
--  Dennis Arena, Manager World Wide Technical Support, Stratus
--  Robert de Grasse, SVP Technical Standards, AIMCO
--  Karen Sherrill, Worldwide Service Director, Kodak Document Imaging
--  Skip Boothby, VP of Service, Celestica
--  Mark Vigoroso, Chief Service Strategist, Qualcomm
--  Deepak Bhatia, Sr. Manager, Service Parts Planning, Applied Materials
--  David Dora, EVP of Product Operations, Kawasaki Motors
--  Jim Fuller, Director of Service Supply Chain (Europe and Emerging
    Markets), Cisco
--  Kathy Fedastion, Director, Benco Dental
--  Tim Saur, SVP Finance, Operations and Service Business Unit, Durst
    Image Technology US
--  Michael Treacy, Best Selling Author

Attendees will include senior-level executives involved in product development and engineering and other professionals impacted by product development performance will attend and identify how leading companies are transforming their product innovation processes and technology in the face of increasing complexity and corporate demands for profitable growth.

Participants of this two-day event will experience tangible benefits such as:

--  Identification of global service chain strategies
--  Collaboration with other service chain executives on critical
    components of service chain management
--  Actionable recommendations from service chain leaders which can
    immediately be implemented to improve service chain performance
--  Access to valuable research findings to better equip any global
    service chain process.

"The CSO summit is a tremendous opportunity for Aberdeen to bring global service chain executives together for valuable discussions and actionable recommendations surrounding post-sales service. These executives face issues that go beyond the tactical operations of workforce or inventory management. Our on-site discussions with senior executives will help shape the role service organizations play in the complete value chain," said Cindy Jutras, Vice President and Group Director at Aberdeen.

For registration and event information, visit:

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to

© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617) 723-7890
Fax: (617) 723-7897

Contact Information: Media Contact: Cindy Jutras Aberdeen Harte-Hanks (617)854-5247