-- Mark Hessinger, Executive Director of Customer Service, Gerber
Scientific
-- Rich Christensen, VP and Business Information Officer, Best Buy
-- Brian Daschbach, SVP Integrated Field Service, Baltimore Gas &
Electric
-- Ron Giuntini, Director, OEM Product-Svc Institute
-- Steve Gardner, Managing Director, ServiceEdge Consulting
-- Steve Blaz, VP Global Svc Ops, Juniper Networks
-- Roy Steele, President, RoShar Associates
-- Mike Woodward, VP Service Strategy, IKON Office Solutions
-- Scott Etlinger, SVP Global Service, American Medical Systems
-- Rusty Walther, SVP Global Support, Network Appliance
-- Dennis Arena, Manager World Wide Technical Support, Stratus
Technologies
-- Robert de Grasse, SVP Technical Standards, AIMCO
-- Karen Sherrill, Worldwide Service Director, Kodak Document Imaging
-- Skip Boothby, VP of Service, Celestica
-- Mark Vigoroso, Chief Service Strategist, Qualcomm
-- Deepak Bhatia, Sr. Manager, Service Parts Planning, Applied Materials
-- David Dora, EVP of Product Operations, Kawasaki Motors
-- Jim Fuller, Director of Service Supply Chain (Europe and Emerging
Markets), Cisco
-- Kathy Fedastion, Director, Benco Dental
-- Tim Saur, SVP Finance, Operations and Service Business Unit, Durst
Image Technology US
-- Michael Treacy, Best Selling Author
Attendees will include senior-level executives involved in product
development and engineering and other professionals impacted by product
development performance will attend and identify how leading companies are
transforming their product innovation processes and technology in the face
of increasing complexity and corporate demands for profitable growth.
Participants of this two-day event will experience tangible benefits such
as:
-- Identification of global service chain strategies
-- Collaboration with other service chain executives on critical
components of service chain management
-- Actionable recommendations from service chain leaders which can
immediately be implemented to improve service chain performance
-- Access to valuable research findings to better equip any global
service chain process.
"The CSO summit is a tremendous opportunity for Aberdeen to bring global
service chain executives together for valuable discussions and actionable
recommendations surrounding post-sales service. These executives face
issues that go beyond the tactical operations of workforce or inventory
management. Our on-site discussions with senior executives will help shape
the role service organizations play in the complete value chain," said
Cindy Jutras, Vice President and Group Director at Aberdeen.
For registration and event information, visit:
http://www.aberdeen.com/events/live/CSO07
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company 260 Franklin Street Boston, Massachusetts 02110-3112 Telephone: (617) 723-7890 Fax: (617) 723-7897 www.aberdeen.com
Contact Information: Media Contact: Cindy Jutras Aberdeen Harte-Hanks (617)854-5247 cindy.jutras@aberdeen.com