Contact Information: Press: John Noh (408) 853-8445 jnoh@cisco.com Industry Analysts: Ron Davis (408) 526-8803 ronadavi@cisco.com Investor Relations: Matt Tractenberg (408) 525-3170 matthew2@cisco.com
SAN JOSE, CA--(Marketwire - October 16, 2007) - Cisco® (NASDAQ : CSCO ) today announced that
it has completed the acquisition of Latigent, LLC., a leading provider of
web-based business intelligence and analytics reporting solutions, focused
on contact centers. Latigent's products are built from the ground up to
take advantage of Web 2.0 principles that help enable customers to create
flexible, scalable, easily customizable, and intuitive historical and
real-time reports for their contact centers.
Latigent's products complement and enhance Cisco's Unified Customer Contact
solutions that are designed to evolve today's call centers to the Customer
Interaction Network, a single, integrated platform that easily integrates
with legacy contact center platforms and networks.
With the close of the transaction, Cisco will integrate Latigent's team and
technologies into its Customer Contact Business Unit. This is acquisition
No. 123 for Cisco.
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