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Mitchell Celebrates Industry-Wide Adoption of Its New-Technology Dispatching Solution
Automated Dispatch and Resource Allocation System Boosts Claims Productivity and Efficiency for Multiple Top Ten Insurers
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - October 22, 2007) - Mitchell International, a leading provider of
information, workflow, and performance management solutions to the
collision claims and repair industries, today announced that its
dispatching solution -- Smart Dispatch™ -- continues its successful pace
of insurance carrier adoption, averaging one new customer per month since
its commercial release in October 2006. Over the past year, multiple Top
Ten Property & Casualty insurers have either purchased or are piloting the
product. Smart Dispatch is the first fully web-based resource planning and
optimization system that uses CIECA XML to automate scheduling and
dispatching thereby creating a more productive and efficient claims
settlement process.
Smart Dispatch is built on proven scheduling technology used by major
public utilities and supply-chain management operations. As a result, the
product's sophisticated and customizable rules engine fully supports
carriers' internal policies and practices as well as provides powerful
reporting features for strategic resource planning and trend analysis.
Smart Dispatch gives carriers the flexibility to dispatch assignments via
the Web, email or text-message or PDA to further increase dispatching
efficiency and convenience. Furthermore, Smart Dispatch uniquely uses CIECA
XML enabling easy integration with a carrier's claims systems.
"We are thrilled with the widely recognized ability of Smart Dispatch to
give carriers the opportunity to greatly enhance claims handling
productivity and promote superior customer service with fewer staff, a
compelling economic advantage given the competitive realities of the
automotive insurance marketplace," said Jesse Herrera, Sr. Vice President
of Product Management, Mitchell International.
Herrera added, "Each day that a claim remains unsettled, carriers are
saddled with cumulative administrative costs, car rental reimbursements and
storage fees for non-drivable vehicles. Smart Dispatch's automated dispatch
and resource allocation system helps carriers increase productivity by
reducing overall miles driven and overtime costs, as well as increasing the
number of assignments an estimator handles. And, insurers can look forward
to our dispatching technology to be a part of the soon-to-be-released
Mitchell WorkCenter™ solution that will provide even greater claims
workflow cohesion with functionality linked together in a single
platform. WorkCenter Dispatch, as it will be called, will have an even
greater positive effect on workflow as it sets in motion a more tightly
integrated and highly responsive process."
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information, workflow, and performance management solutions to the
automotive insurance claims industry, serving carriers, collision repair
facilities, and other commercial participants in the physical damage and
auto-related medical claims markets. Mitchell facilitates millions of
electronic transactions between more than 16,000 business partners each
month to enhance their productivity, profitability, and customer
satisfaction levels.