WOBURN, Mass., Dec. 18, 2007 (PRIME NEWSWIRE) -- LogMeIn, Inc. today announced the availability of LogMeIn Rescue+Mobile, a new service for LogMeIn Rescue that enables call centers and IT administrators to troubleshoot and repair smartphones remotely.
LogMeIn Rescue+Mobile, the latest software-as-a-service (SaaS) offering in LogMeIn's growing suite of IT support tools, is a Web-based service that can quickly -- and remotely -- be used to resolve a user's smartphone issues in much the same way that computers are remotely supported today.
LogMeIn Rescue+Mobile enables IT support technicians to see and access a replica of the user's smartphone on their computer screen, manipulate the phone's keypad, control the device as if it were in their own hands -- even view the phone's actual display. In addition to remote support, LogMeIn Rescue+Mobile can be used to train users about how to operate their phones.
"For two years, our LogMeIn Rescue service has made it possible to quickly, easily and more cost effectively diagnose and repair hard to reach computers," said Richard Redding, vice president and general manager, Mobile, LogMeIn, Inc. "LogMeIn Rescue+Mobile extends that same capability to the fast-growing smartphone segment -- giving IT departments, outsourced IT shops and carriers a way to get smartphone users up and running."
About LogMeIn Rescue+Mobile
LogMeIn Rescue+Mobile is a premium extension of the company's award-winning LogMeIn Rescue service. The Rescue service is scalable and easily configurable for thousands of technicians, serving more than eight million Rescue sessions since its launch just two years ago. Using LogMeIn Rescue+Mobile, technicians can now simultaneously support smartphones and computers from a single console.
LogMeIn Rescue+Mobile is easy for both the technician and the customer to use. A support technician can send a link to www.RescueMobile.com in a text message to the end user's smartphone, where a small applet is downloaded to the mobile device. The phone user is provided a connection code that securely links the technician to the end user's phone. The technician then requests permission from the end user to remotely control the mobile device. Once permission is granted, the technician can make fixes, update software, conduct training sessions or configure settings -- even view the display and use the keypad, as if the phone were in their hands.
Pricing and Availability
LogMeIn Rescue+Mobile (www.LogMeInRescue.com/Mobile) supports smartphones running the Microsoft Windows Mobile 5.0 and 6.0 and PocketPC operating systems. LogMeIn Rescue+Mobile is priced at $1,950 per year, per technician and is available at https://secure.logmeinrescue.com/Mobile/Buy.aspx.
About LogMeIn, Inc. -- www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. Businesses and IT service providers use our solutions to deliver remote end-user support and to access and manage computing resources more effectively and efficiently. Consumers and mobile workers use LogMeIn to access computing resources remotely, thereby increasing their mobility and productivity. LogMeIn's products, which are deployed on-demand and are accessible through a Web browser, are scalable and easy for our customers to try, purchase and use. The LogMeIn family includes LogMeIn Free(r), LogMeIn Pro(r), LogMeIn Ignition(tm), LogMeIn Rescue(r), LogMeIn IT Reach(r), LogMeIn Backup(tm), RemotelyAnywhere(r), LogMeIn Hamachi(tm) and LogMeIn Scout(tm). LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.