-- A simple but powerful toolbar which provides, from the Windows Task
Bar, instant access to the most commonly used voice telephony functions,
including support for presence status updates; searching both personal and
corporate contact lists; placing calls to contacts using click-to-dial; and
changing settings of calling features such as call forwarding and do-not-
disturb.
-- Click-to-dial support within applications such as Microsoft Outlook,
which enables users to place calls instantly to their contacts from within
the application.
-- Remote office support, which enables users to make click-to-dial calls
from any phone in the world, with the call being presented as if it came
from their regular phone.
-- A notification icon, in the Windows notification area (or "system
tray"), which provides popup notification of new voice and fax messages,
with a link for realtime message retrieval.
-- CommPortal Integration, enabling users to directly access the
CommPortal Web interface, bypassing the login step, where they can view
messages and calls, change settings for services such as MetaSphere
Incoming Call Manager, and update their personal contacts.
MetaSphere CommAssistant's features are not embedded in any particular
application like Outlook, but are always present on the taskbar, ensuring
they are easily accessible from whichever application the user is currently
working in. Also, its ultra-compact user interface design makes it less
intrusive than full "thick client" applications, and easier for carriers to
deploy and support. Taken together, these attributes result in an
application that rapidly becomes part of a subscriber's daily working
pattern, reducing churn and increasing loyalty.
"We remain impressed by MetaSwitch's commitment to developing new features
on the MetaSphere platform that encourage subscriber loyalty," said Don
Helms, vice president, commercial telephone services, Bresnan
Communications. "CommAssistant increases Bresnan's already compelling and
feature-rich services for both consumers and business customers as
convergence has increased, making computers as much a communications tool
as traditional phone service."
CommAssistant is in carrier field trials today and will be generally
available to all MetaSwitch customers in March.
About MetaSwitch
MetaSwitch is an industry-leading vendor of switching and applications
solutions for both packet and circuit-switched networks. Its MetaSphere service delivery platform and
applications suite enables a broad set of hosted IP communications
services, while its core session control and media/signaling gateway
products support a full range of Class 4/5 softswitch capabilities. Customers
include many of the world's leading operators of wireline, wireless and
cable networks, with deployments that scale to millions of subscribers.
For more information, please visit www.metaswitch.com.
Data Connection and MetaSwitch are trademarks of Data Connection Limited
and Data Connection Corporation. Brands and products referenced herein are
the trademarks or registered trademarks of their respective holders.
Copyright © 2008 Data Connection Limited
Contact Information: Contact: Carol Daniels MetaSwitch +1 (510) 589-5074 chd@metaswitch.com Erin Grohs Connect2 Communications +1 (919) 554-3532, xt 5 egrohs@connect2comm.com