CallCopy Continues to Grow Channel Program for Suite of Contact Center Solutions
Company Appoints New Director of Channel Sales to Help Partners Leverage CallCopy's Solutions and Services to Grow Their Businesses
COLUMBUS, OH--(Marketwire - January 29, 2008) - CallCopy, one of the fastest growing
companies in the call
recording / quality monitoring market, today announced an expansion to
its channel program that will allow resellers and distributors to leverage
CallCopy's solutions and services to help drive new revenue streams.
CallCopy provides a suite of contact center solutions that combines call
recording technology with quality management tools, speech analytics,
surveys, and other useful applications. The company is focused on
developing channel partners that market to companies within the United
States, Canada and Mexico, with a secondary focus on small to medium sized
business (SMB) market solutions.
"The primary focus for CallCopy is
establishing and nurturing quality relationships in our channel programs by
creating the market's most partner-friendly channel program," said Ray
Bohac, president and chief executive officer of CallCopy, Inc. "Resellers
and distributors have specific needs, and we have built a program to
address those needs. We go to great lengths to make the business
relationship with each channel partner easy to manage. From quote
generation and customer demos, to training and support, we provide tools
and services to help our partners maximize the success of their sales
efforts."
Bohac continued, "We can offer our partners a compelling solution to add to
their product portfolios as we have maintained 100 percent customer
retention since we started our company. We have taken what has been
traditionally an enterprise-class solution and made it available to the SMB
market, which opens up a wealth of new business opportunities for companies
that carry only large scale solutions."
To lead its channel program, CallCopy recently hired Eric Kinsey as
director of channel sales. Kinsey comes to CallCopy with more than nine
years of experience managing channel programs for some of the industry's
leaders. He has an extensive background in direct and channel sales,
partner recruitment and account development, specializing in contact center
solutions and maintaining relationships with industry VARs, as well as
Cisco and Avaya resellers.
"CallCopy is uniquely positioned to bring enterprise-class solutions to
small and medium contact centers in a cost effective manner, without
sacrificing the robust array of solution offerings or high service levels
for support," added Kinsey. "Our primary focus is to deliver scalable
technology backed by platinum level service, making CallCopy a preferred
solution for our partners and their customers. We have already experienced
positive traction with national resellers that have recognized the
flexibility and intuitive design inherent in our cc: Discover suite, which
fills a major void in the contact center industry -- that being solutions
ideally suited for small and medium sized businesses. I am excited to be a
part of the company at this pivotal time and look forward to working with
the rest of the CallCopy team to build upon what has proven to be a
successful channel program."
For more information on CallCopy's channel program, visit www.callcopy.com
or contact Eric Kinsey at 888-922-5526.
About CallCopy
CallCopy is one of the industry's fastest-growing call recording/quality
monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. Compatible with most major
telephone systems, including Avaya, Nortel, Cisco, Siemens, NEC, Alcatel,
Aspect, and ShoreTel, cc: Discover offers a more flexible Application
Programming Interface, extending the value of the platform to third-party
workforce management, IVR, HR, and CRM software. By enhancing the exchange
of data between the different systems used across the enterprise, CallCopy
helps bring the 360-degree view of your performance into a 3-D perspective.
Contact Information: Contacts:
Eric Kinsey
(888) 922-5526
Kevin Wilson
(513) 898-1008