WOBURN, Mass., Feb. 1, 2008 (PRIME NEWSWIRE) -- Service & Support Professionals Association (SSPA) will host a live webcast for IT providers to learn how to effectively support end-users and their diverse technology.
"As the trends of Internet enabled devices, diverse platforms and an ever expanding set of applications continue, enterprises and small businesses alike need to provide effective support for each of these simultaneously," said John Ragsdale, Vice President of Research with SSPA who will lead the discussion.
Date/Time: Thursday, February 7, 2008 at 2:00pm ET / 11:00am PT
Registration:
Ragsdale will discuss the expanded use of mobile devices and non-traditional platforms in corporate environments. The webcast will also feature:
* How to raise the bar for IT service and support with real-world,
cost-effective methods
* Mini case studies on how your peers and competitors deliver
superior support to customers
* A demo of LogMeIn Rescue+Mobile, the solution which provides a
virtual smartphone replica on support technicians' screens; they
manipulate the device as if it were in their own hands
This interactive event and Q&A is sponsored by LogMeIn, Inc., a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers.
About SSPA
As the industry's foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum -- from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com.
About LogMeIn, Inc. - http://www.LogMeIn.com
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free(r), LogMeIn Pro(r), LogMeIn Ignition, LogMeIn Rescue(r), LogMeIn IT Reach(r), LogMeIn Backup, Remotely Anywhere(r), LogMeIn Hamachi and LogMeIn Scout. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.