MOUNTAIN VIEW, CA--(Marketwire - April 10, 2008) - eGain Communications Corporation (
OTCBB:
EGAN), a leading provider of customer service and contact center software,
today announced preliminary financial results for the third fiscal quarter
ended March 31, 2008.
Q3 Fiscal Year 2008 Selected Preliminary Financial Results
-- The company currently expects to report total revenues of between $8.5
million and $9.0 million for the quarter ending March 31, 2008, an increase
of 58% to 67% on a year-over-year basis.
-- The company currently expects to report new hosting and license
bookings(1) of approximately $2.0 million, an increase of 72% on a year-
over-year basis.
-- The company currently expects to report earnings from operations
between $300,000 and $800,000 for the quarter ending March 31, 2008,
compared to a loss from operations of $1.9 million for the quarter ending
March 31, 2007.
These results are based on preliminary information and are subject to
change. The company plans to announce final third quarter results on May 8,
2008.
(1) New Hosting and License Bookings is a non-GAAP measure we define as new
contractual commitments (excluding renewals) received by the company for
the purchase of product licenses and hosting services. Such contracts are
not cancelable for convenience but may be subject to termination by our
customers for cause or breach of contract by us. Furthermore, because we
offer a hybrid delivery model, the mix of new license and hosting business
in a quarter could also have an impact on our revenue in a particular
quarter. Due to effects that these trends have on our short-term revenue
and profitability, we believe that, in addition to the information
contained in the GAAP presentation of financial information, it is useful
to disclose New Hosting and License Bookings detail in this and future
financial releases. We internally use this metric to focus management on
the productivity of the sales team and period-to-period changes in our core
business. Therefore, we believe that this information is meaningful and
helpful in allowing individuals to better assess the ongoing nature of our
core operations. The presentation of this additional non-GAAP financial
information is not intended to be considered in isolation or as a
substitute for the financial information prepared and presented in
accordance with GAAP.
About eGain Communications Corporation
eGain (
OTCBB:
EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment. For more than a
decade, several of the world's largest companies have relied on eGain to
transform their traditional call centers, help desks, and web customer
service operations into multichannel customer interaction hubs. Based on
the Power of One™, the concept of one unified platform for multichannel
customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, unified multichannel customer
service, end-to-end service process efficiencies, and enhanced contact
center performance.
To find out more about eGain, visit
www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
Cautionary Note Regarding Forward-looking Statements
All statements in this release that involve eGain's plans, forecasts,
beliefs, projections, expectations, strategies and intentions are
forward-looking statements within the meaning of the safe harbor provisions
of the Private Securities Litigation Reform Act of 1995. These
forward-looking statements, which are based on information available to
eGain at the time of this release, are not guarantees of future results;
rather, they are subject to risks and uncertainties that may cause actual
results to differ materially from those set forth in this release. These
risks include, but are not limited to, the uncertainty of demand for eGain
products including our guidance regarding bookings and revenue; the
anticipated customer benefits from eGain products; the actual mix in new
business between hosting and license transactions when compared with
management's projections; the increased complexity of certain transactions
and the timing of revenue recognition on such transactions; the anticipated
benefits to eGain from the Cisco OEM agreement; the ability to increase
revenues as a result of the increased investment in sales and marketing;
increased competition and technological changes in the markets in which
eGain competes; eGain's ability to manage its expenditures; and other risks
detailed from time to time in the Company's filings with the Securities and
Exchange Commission, including the Company's annual report on Form 10-K
filed on September 28, 2007, and the Company's quarterly reports on Form
10-Q. eGain assumes no obligation to update these forward-looking
statements.
Note: eGain is a registered trademark, and the other eGain product and
service names appearing in this release are trademarks or service marks, of
eGain Communications Corp. All other company names and products are
trademarks or registered trademarks of their respective companies.
Contact Information: Company Contact:
Jamie Abayan
650-230-7532
PR@eGain.com
Investor Contact:
IRegain@eGain.com