Contact Information: eGain media contact Connie Pheng Phone: 650-230-7449 Email: pr@egain.com Consilium Software media contact Rohit Srivastava Vice President - Operations & Marketing Phone: +91-11-4650-8902 Email: Rohit@consiliuminc.com
eGain and Consilium Software Sign Strategic Partnership to Provide Solutions for Unified Customer Communications to the Asia Pacific Market
eGain Adds a Leading Solution Provider in Unified Communications to Its EcoNet(TM) Partner Network
| Source: eGain
MOUNTAIN VIEW, CA and SINGAPORE--(Marketwire - April 20, 2008) - eGain Communications
Corporation (OTCBB : EGAN ), provider of the top-rated* multichannel customer
service and knowledge management software for in-house or on-demand SaaS
deployment, and Consilium Software, a leading provider of solutions for
Unified Communications to the Asia Pacific market, today announced a
strategic partnership. As part of the agreement, Consilium will resell and
provide implementation, support and training services around eGain's
award-winning software for customer service management.
As a Premier Certified Partner for Cisco, Consilium also distributes and
provides support, training and implementation services around Cisco's
unified contact center suites for the enterprise and mid-market segments,
which include OEM versions of eGain software.
"The need for truly unified multichannel customer communications continues
to grow, as customers want to interact with businesses through a variety of
channels, while demanding a seamless experience across those channels,"
said Ashu Roy, CEO of eGain. "The combination of eGain's award-winning
customer service software and Consilium's proven experience in delivering
and supporting Unified Communications solutions will help fulfill this
expanding market need in the APAC market."
"Consilium Software is a proven provider of solutions for Unified
Communications, and eGain is an acknowledged leader in customer service and
knowledge management software," said Pramod Ratwani, Founder and CEO of
Consilium Software. "The partnership will help clients in the Asia Pacific
reduce the costs of managing multiple channels and provide a seamless and
consistent customer experience across channels, while increasing
self-service adoption through eGain's multi-modal self-service
capabilities."
About eGain
eGain (OTCBB : EGAN ) is the top-rated* provider of multichannel customer
service and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centers, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
About Consilium Software
Consilium Software develops Unified Communications software and solutions
for enterprises and contact centers. Consilium helps customers create
business efficiency by complementing industry-leading products with our
innovative software and unmatched services expertise. The Consilium team
is comprised of management, advisers and delivery leaders who have
significantly shaped the global contact center industry for the last 20
years. Headquartered in Singapore, Consilium has additional headquarters
and a significant presence in India. The company is primed to operate
initially in all of Asia Pacific with a subsequent global footprint. For
more information, visit www.consiliuminc.com.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service
management software: #1 in "strategy," "customer service" product
capabilities, "architecture and platform," "product strategy," "corporate
strategy," and "customer base"
2006 Forrester Wave report on eService: Rated as a leader in current
offering and strategy with the highest scores in 14 enterprise-critical
criteria
2005 Forrester Wave on eService: Rated #1 in "current offering"
2005 Patricia Seybold Group Bull's Eye Reports on Cross-Channel,
Cross-Lifecycle Customer Service - Rated #1 in overall capabilities,
knowledge management, architecture and analytics