SAN JOSE CA--(Marketwire - May 13, 2008) - On-demand collaboration applications and
services leader WebEx, now part of Cisco® (NASDAQ: CSCO), today announced
that 1-800-FLOWERS.COM has implemented online collaboration tools from
Cisco WebEx to increase the effectiveness and efficiency of the company's
training program. For more than thirty years, 1-800-FLOWERS.COM has trained
sales and service specialists to deliver the freshest flowers to customers
across the globe. With WebEx Training Center Online Classroom, the company
is now able to deliver an improved educational experience for its thousands
of employees, and increase the amount of training they do while
significantly reduce training costs and expenses. In addition, Cisco WebEx
is able to help 1-800-FLOWERS.COM reduce the company's environmental
footprint.
"The interactive features of WebEx Training Center allow us to extend the
reach of our training program to deliver a better, more robust training
experience," said Faith LeGendre, vice president of training for
1-800-FLOWERS.COM. "In addition to heightened employee satisfaction as
indicated by training evaluations, our new hire trainee retention rate rose
significantly, allowing us to retain hundreds of additional employees to
delight mothers this season."
During holidays like Valentine's, Christmas, Hanukkah and Mother's Day,
1-800-FLOWERS.COM must prepare and train seasonal employees to help meet
the increased demand for the company's flowers and gifts. Prior to using
Cisco WebEx, this often involved sending someone from the training
organization to a variety of remote for weeks at a time. Today, with the
help of WebEx Training Center, 1-800-FLOWERS.COM can hold training sessions
with seasonal employees around the globe easily and efficiently. Best of
all, they have been able to increase employee engagement and retention by
using the polling, break out session and collaboration features within
WebEx Training Center.
In addition to increased customer satisfaction and cost savings,
1-800-FLOWERS.COM has discovered added environmental benefits from using
WebEx -- the most notable being the ability to decrease its carbon
footprint by dramatically reducing its educators' travel. WebEx Training
Center also helps enable the instructor to provide students with online
access to course materials and documents anywhere, at any time, eliminating
the need to print and distribute large training manuals.
"With this solution, we can eliminate a majority of the traveling we do for
training purposes and reduce the need to print bulky paper manuals. That's
good for the bottom line and the environment," added LeGendre.
To learn more about WebEx Training Center or to register for a free 14-day
trial, go to http://www.webex.com/go/wtcpr
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms
how people connect, communicate and collaborate. Information about Cisco
can be found at www.cisco.com for ongoing news, please go to
http://newsroom.cisco.com
With 2.6 million registered users, WebEx, now part of Cisco, is the global
leader in on-demand applications for collaborative business on the Web.
These applications enhance high-touch business processes, such as sales and
training, with efficient Web-touch interactions. As an on-demand provider,
WebEx is able to facilitate both internal and external collaboration. WebEx
delivers its range of applications over the WebEx MediaTone Network, a
global network specifically designed for the highly secure delivery of
on-demand applications. WebEx applications support multipoint video
conferencing, Web conferencing, telework and application remote control.
Please call toll-free 877-509-3239 or visit http://webex.com for more
information.
WebEx and MediaTone are registered trademarks or trademarks of Cisco
Systems, Inc. and/or its affiliates in the U.S. and certain other
countries. Other brands and products are trademarks or registered
trademarks of their respective holders. Copyright © 2008 Cisco Systems,
Inc. All rights reserved.
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Cisco
(408) 853-4336
lefrank@cisco.com
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Ron Davis
Cisco
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ronadavi@cisco.com
Investor Relations Contact:
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Cisco
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