Chemoil Controls Costs, Increases Employee Productivity, Mobility With Unified Communications From Avaya
-- An application that augments your calendar reminder system by gathering information to estimate the time you must leave to arrive at a meeting promptly, whether it's down the hall or across the country, sending calendar alerts and reminders based on how long it will take you to get there. -- Software that creates a distinctive "ring back" -- a brief audio file played to the caller -- indicating the location or activity of the person being called. -- A way to automatically adjust speech compression levels, which helps speech travel efficiently over voice and data networks, ensuring high quality voice communications even when networks are congested.Chemoil uses Avaya innovations for cost savings, mobility and productivity benefits Avaya innovations are helping companies around the world operate more efficiently and increase productivity. One such company is Chemoil, one of the world's largest suppliers of marine fuel products. Chemoil's headquarters is in Singapore, and its main administrative office is in San Francisco. It has operations and service centers in many of the busiest ports, including Los Angeles, New York City, Houston, Singapore, Antwerp, Rotterdam, Amsterdam, and in Panama and the United Arab Emirates, where it acts as a "gas station" for ships and provides fueling services to international container, tanker, and bulk carriers. The company has grown steadily since it began in 1981, with new offices that opened recently in Southeast Asia, Europe, and Central America. According to Raffael Alva, telecom manager, Chemoil, Avaya's communications solutions are helping his company control costs and consistently provide excellent service to clients, even when its employees are on the road , working remotely, or working on a project with each other across time zones. "With our Avaya IP network, our employees are not only more productive and efficient, but we cut our communications costs nearly in half," Alva said. "Our offices around the world are linked with IP and we have four-digit dialing, so it's easier, faster and more economical for our employees to keep in touch with each other. For us, the mobility features that Avaya's technology experts designed into the systems were the biggest selling point. Our 24/7 operations team manages the physical transfer of fuels at our ports, so they need to be able to work from anywhere -- whether they're on site at the port, working from home, or at the office. Now, they can make and send calls over the Internet from their laptops, switch a conversation from their desk phone to their mobile phone in mid-conversation, or pick up their email and or voice messages from their phone or PC. The technology is really amazing." About Chemoil's unified communications solution Chemoil's communications solution includes the Avaya Unified Communication Center, which lets mobile, remote and office workers easily access important communications tools and information via any telephone using simple and intuitive speech commands; Avaya Extension to Cellular, which lets calls coming in to a business number ring simultaneously on the office phone and up to four mobile (or wireline) phones; Avaya IP Softphone, which makes it easy to place and receive phone calls from a PC or laptop; and Avaya one-X™ desktop edition, which transforms Windows-based PCs into intelligent SIP-based collaboration endpoints. Users are able to make, receive and handle voice calls, send instant messages to one another and track each others' presence using an intuitive graphical user interface. Chemoil's solution also includes Avaya servers and wireless, IP and digital phones. The solution was configured by Matrix USA, a certified member of Avaya's BusinessPartner program. About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.
Contact Information: Media Inquiries: Barbara Burgess (908) 953-3348 barbarab@avaya.com