J-Curve Technologies Expands to Meet Growing Client Demand for 24/7 Product Technical Support Solutions
TEMPE, AZ--(Marketwire - May 19, 2008) - J-Curve Technologies has expanded operations to
continuous around-the-clock services, 24 hours a day, seven days a week to
fulfill an escalating demand for live, quality product technical support
outsourcing. The company that has defined RightSourcing delivers the
right mix of people, process, technology and infrastructure at a
significant cost savings for small-to-medium size businesses that are not
willing to sacrifice exceptional customer satisfaction.
J-Curve, based in Arizona, provides value-add technical support outsourcing
to businesses enabling them to focus on their core competencies. The level
one and level two product technical support services are branded to be the
client's own committed team of devoted support professionals.
"As a result of the incredible savings we can provide to clients, in as
much as 70% from internal support costs, our demand has been rapidly
growing and we are now expanding our own services to include 24/7 staffing
for our customers," said Jim Kaiser, CEO of J-Curve Technologies. "We
established a business model that ensures companies can afford superior
technical support services for their valuable products by providing the
exact amount of resources required to deliver quick and responsive
resolution."
The streamlined service model enables J-Curve Technologies to manage the
entire operations out of the Arizona headquarters. In the past two years,
the number of skilled professionals and certified technical support
employees at J-Curve has grown exponentially. The J-Curve offering has
also expanded beyond a shared resources model to now include teams of
dedicated support personnel and professional services.
The suite of J-Curve's contact-based services includes telephone, email,
chat, IM, co-browsing and online support solutions. Clients also benefit
from a range of value-add services including support process definition,
customized service management systems (SMS), web-based ticketing,
reporting, quality assurance programs, training and documentation.
About J-Curve Technologies
J-Curve Technologies, LLC is the premier provider of RightSourcing,
value-add technology support service outsourcing. J-Curve tailors the
exact elements of people, process, technology and infrastructure together
to help optimize organizations, reduce costs and improve their customer's
experience. J-Curve eliminates the burdens in providing technical support
for small-to-medium size companies with limited resources. J-Curve was
established by a team of leading industry support and operations experts
with a proven record of success. J-Curve is a privately-held company based
in Arizona, serving clients from multiple industries with global reach.
Call 602-792-6100 or visit www.jcurve.com.
Contact Information: Media Contact:
Jamie Glass
Artful Thinkers
602.369.5537