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Vision Solutions Earns Prestigious Service Capability & Performance (SCP) Standards Certification
Vision Solutions Noted for Delivering Top Quality Service and Support for Fourth Consecutive Year
| Source: Vision Solutions
IRVINE, CA--(Marketwire - May 19, 2008) - Vision Solutions, the leading high availability
and disaster recovery solutions provider in IBM Power Systems markets
(NYSE : IBM ), today announced its Customer Care Response Center in Irvine,
Calif. has achieved certification under the prestigious Service Capability
& Performance (SCP) Support Standards program for the fourth year in a row.
Vision Solutions achieved
this annual recertification following an extensive audit performed by
Service Strategies Corporation on behalf of the SCP Support Standards
program.
"The SCP Standards quantifies effectiveness of customer service and support
based upon stringent performance standards and represents best practices in
the industry," says Pete Robie, Vision's senior vice president of Customer
Care and Services. "Given our company's explosive growth, it's gratifying
Vision continues to meet and improve on the strict requirements of the SCP
audit."
"Vision Solutions focuses on product quality and service because we know
customer satisfaction is key to success; in fact, it's our highest
priority," adds Alan Arnold, executive vice president and chief technology
officer. "This certification further validates our commitment."
The SCP (Support Standard, Field Service Standard, and Professional Service
Standard) is part of a suite of service capability and performance
standards designed to improve the quality and effectiveness of technology
service operations. A consortium of leading technology companies, along
with the Association for Services Management International and Service
Strategies Corporation, created the internationally recognized standards,
which define best practices for delivering world-class technology service
and support, quantify performance levels and establish a foundation to
build on existing quality processes. Certification requires comprehensive
audits and annual recertification to confirm that companies continue to
meet the requirements of the program.
"The SCP Standards represent the global standard for service quality and
are used by leading technology companies around the world," said Greg
Coleman, vice president of strategic programs for Service Strategies. "Our
Company can be proud to be placed among the industry leaders in service
excellence through their attainment of certification under the SCP
Standards program."
Vision Solutions joins the
ranks of other leading technology companies that have achieved the
prestigious and sought-after SCP Certification, including EMC Corporation,
Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell
Automation and Nokia among others. Currently, more than 200 technology
support organizations around the world participate in the SCP program.
"Vision Solutions is proud to be placed among the industry leaders in
service excellence through their attainment of SCP Certification," says
Jeff Neumeister, director of Customer Care for the company. "By once again
meeting the rigorous requirements necessary to achieve SCP Certification,
we continue to show our commitment to providing the best support and
service possible for our customers."
About Vision Solutions
Vision Solutions, Inc. is the
world's leading provider of high availability, disaster recovery and data
management solutions for IBM® Power Systems (i and p platforms). With a
portfolio spanning the industry's most innovative and trusted HA solutions
from ORION™, MIMIX® and iTERA™
brands, Vision keeps critical businesses' information continuously
protected and available. Affordable and easy to use, Vision products ensure
business continuity, increase productivity, reduce operating costs and
satisfy compliance requirements. Vision also offers advanced cluster
management and systems management solutions, and support for System i,
Windows, and AIX operating environments. As IBM's largest high availability
Premier Business Partner (NYSE: IBM), Vision Solutions oversees a global network of
business partners and services and support professionals to help our
customers achieve their business goals. Privately held by Thoma Cressey
Bravo, Inc., Vision Solutions is headquartered in Irvine, California with
offices worldwide. For more information, visit www.visionsolutions.com or
call 800.957.4511.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry
standards, strategic advisory services and career development solutions
that ensure delivery of consistent, high-quality service and support.
Service Strategies applies a proven benchmark process to its standards
programs that measure and drive effectiveness for continuous service
improvement. In addition, the company's tailored training programs enhance
the careers of service professionals throughout the industry and lead to
increased organizational effectiveness. The world's leading service and
support providers use Service Strategies' Service Capability & Performance
(SCP) Standards as a roadmap for service excellence. For more information,
visit www.servicestrategies.com or call toll free 800.552.3058.