Contact Information: Contact: eLoyalty Corporation Kelly Conway President and Chief Executive Officer (847) 582-7200
eLoyalty Announces New Behavioral Analytics(TM) Security Capabilities
Secure Communications Capture Functionality Will Safeguard PCI and HIPAA Data
| Source: eLoyalty Corporation
LAKE FOREST, IL--(Marketwire - May 20, 2008) - eLoyalty Corporation (NASDAQ : ELOY ), a
leading enterprise customer relationship management services and solutions
company, today announced that it has developed a new Behavioral
Analytics™ data security functionality called Secure Communications
Capture.
eLoyalty's Secure Communications Capture is a unique capability that
combines the analysis of call records and screen usage to ensure that no
sensitive customer data is captured or maintained as a part of its
Behavioral Analytics™ service. Ensuring that sensitive customer data is
not stored or maintained in recorded phone calls is a critical concern to
companies who handle financial and health care interactions in their
Contact Centers.
eLoyalty currently stores over 100 TB of customer interactions for its
customers. Security of this sensitive customer data is a critical priority
to eLoyalty. In addition to its Secure Communications Capture capability,
eLoyalty maintains strict security standards and procedures to prevent
unauthorized access to customer data. eLoyalty uses leading technologies
such as data encryption, firewalls and server authentication to protect
sensitive customer data.
The Secure Communications Capture capability is immediately available and
will be delivered as a part of eLoyalty's Behavioral Analytics™ Managed
Service.
About eLoyalty
eLoyalty helps its customers achieve breakthrough results with
revolutionary analytics and advanced technologies that drive continuous
business improvement. With a long track record of delivering proven
solutions for many of the Fortune 1000, eLoyalty's offerings include
Behavioral Analytics™, Integrated Contact Solutions and Consulting
Services, each of which enables focused business transformation.