BOSTON, MA--(Marketwire - July 9, 2008) - In the newly released benchmark report "Business
Intelligence in Healthcare: Have Providers Found a Cure?," Aberdeen Group,
a Harte-Hanks Company (
NYSE:
HHS), found that Best-in-Class organizations
achieved a 15% increase in patient satisfaction scores through the use of
Business Intelligence (BI) and analytical tools. This study collected data
from nearly 100 healthcare providers and found that these organizations are
increasingly deploying BI tools in the hospital in order to combat the
challenges of rising healthcare costs and the pressing need to enhance
patient care.
Prior Aberdeen research revealed that healthcare organizations have been
hesitant to deploy analytical tools, lagging behind industry norms in both
adoption and maturity of BI implementations. The challenge many hospitals
face is making sense of a tangled web of disparate back-end data sources.
Showing a lucid connection between analytical capability and enhanced
quality of care is often a complicated task. Through the use of BI and
analytical tools, healthcare organizations have been able to leverage
financial and clinical data in order to better manage patient flow,
streamline their operations, and deliver an elevated standard of patient
care. Best-in-Class organizations have been able to achieve these
performance improvements through an efficient combination of organizational
capability and technology enablers such as HIS (Hospital Information
Systems). Drawing on a solid foundation of organizational capability the
Best-in-Class were able to drive an 11% reduction in overtime incurred, a
stark contrast to all other organizations that experienced a 7% increase in
overtime incurred.
"Historically, many healthcare provider organizations have taken a
'best-of-breed' approach when selecting software to run mission-critical
systems. This has resulted in systems that, while strong in the execution
of their intended tasks, are not capable of producing easily integrated
data for analysis across multiple areas of the hospital," explains David
Hatch, Research Director for the Business Intelligence practice at Aberdeen
Group. "This has resulted in the need for added IT resources in order to
overcome the complex data integration tasks that must be accomplished.
While this investment may seem daunting, interviews with respondents have
revealed that the ends justify the means. Best-in-Class companies are
likely to have the highest investment in IT resources."
The report is aimed at educating the end-user community as to how
Best-in-Class organizations are building a strong portfolio of
organizational capability and leveraging a suite of technology enablers to
bring about marked improvements in patient satisfaction and overtime
incurred. The report recommends clear actions for Industry Average and
Laggard organizations to achieve these types of performance improvements
and draw closer to the Best-in-Class.
A complimentary copy of this report is made available due in part by the
following underwriters: Dimensional Insight, eThority, Infor, and QlikTech.
To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=4900.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
© 2008 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617)854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
David Hatch
Aberdeen Harte-Hanks
(617) 854-5329
David.hatch@aberdeen.com