Financial Institutions Turning to CallCopy for Call Recording and Quality Management
Compliance, Legal and Quality Management Needs Driving Demand for Effective Call Recording Solutions; CallCopy Welcomes Two New Credit Union Customers
COLUMBUS, OH--(Marketwire - July 15, 2008) - In an effort to meet compliance and legal
recording requirements and enhance the quality of their customer service,
financial institutions are turning to CallCopy, Inc. for reliable call
recording and quality management solutions. CallCopy cc: Discover is a suite
of call center applications that combines call recording
technology with quality management
tools, speech analytics and customer surveys. The suite
gives organizations a better understanding of their customers' needs while
providing the tools and capabilities to help protect their business.
CallCopy announced today that it has added two new credit unions to its
growing base of financial industry customers. Evangelical Christian Credit
Union (ECCU), based in Brea, Calif., and PrimeWay Federal Credit Union,
with headquarters in Houston, have recently deployed several of CallCopy's
solutions within their contact centers. CallCopy's solutions help the
credit unions to meet the legal and compliance requirements and support
their quality management and agent training initiatives.
ECCU needed a call recording solution that could enhance and protect their
existing infrastructure investment. Since deploying CallCopy cc: Voice and cc: Screen solutions, ECCU
has established a higher standard for the services it delivers to its
members and has engaged in a robust quality management program that allows
them to deliver one-on-one coaching to agents and continually refine their
training programs.
"CallCopy uses the tag line, 'Your Partner in Quality,' and based on my
experience, I would affirm that they live up to that expectation," said Tom
Mauer, member service manager for ECCU. "I have managed call centers for
over twenty years, and almost every contact with CallCopy has reinforced
the impression that they want to provide a solution that will work for us.
I found them more attentive and consultative in their approach than other
vendors I have worked with."
Mauer added, "As we became more familiar with CallCopy we were impressed
with their understanding of the needs of call centers and the needs of the
managers responsible for running them. Whether we were talking to the sales
area, service support or the installation team, we found every person we
dealt with to be knowledgeable, professional and responsive to our
questions and needs. Because of their customer service and the built-in
scalability of their solutions, we expect CallCopy to be our solution
provider for many years to come."
PrimeWay needed a cost-effective solution that was dependable in terms of
compliance and could record calls for legal issues and quality assurance.
CallCopy solutions are aiding PrimeWay in two departments; first in the
call center for agent training and quality management; and second in the
collections department for call logging and to help PrimeWay satisfy
compliance requirements.
"Everything about working with CallCopy has been easy," said Noble
Stolhand, call center manager for PrimeWay Federal Credit Union. "From the
beginning, CallCopy's tech people were able to identify what we needed and
worked with our IT team to ultimately deliver a plug-and-play solution.
CallCopy literally came to our office, plugged in a configured third-party
server and turned it on. Since the install in April, we have had no
maintenance issues. Based upon our size and needs, CallCopy was the ideal
choice."
"We enjoy helping businesses reach their full potential, and we are excited
about our growth within the financial sector," said Ray Bohac, president
and chief executive officer of CallCopy. "As both PrimeWay and ECCU
indicated, the ease of set-up and flexibility of our solutions helps to
sell our software, while it is our unyielding focus on our customers' needs
combined with the performance of our tools that help differentiate us from
the pack and are helping to create loyal customers."
About CallCopy
CallCopy, Inc. is one of the industry's fastest growing call recording and
quality monitoring software companies. CallCopy's mission is to deliver the
highest levels of quality to its customers, so they can deliver the highest
levels of quality to their customers. With the release of the cc: Discover
software suite, CallCopy has combined call recording and quality management
with customer surveys and speech analytics. The cc: Discover platform
offers a more flexible Application Programming Interface, extending the
value of the platform to third-party workforce management, IVR, HR, and CRM
software. By enhancing the exchange of data between the different systems
used across the enterprise, CallCopy helps bring the 360-degree view of
your performance into a 3-D perspective. For more information, visit
www.callcopy.com.
Contact Information: Media Contact:
Kevin Wilson
513-898-1008