-- a 4.9 rating (1 to 5 scale) in customer retention -- a 3.7 rating (1 to 5 scale) in spare parts inventory performance -- an 11% decrease in out-of-stock incidence over the past two years -- a 5% decrease in parts logistics costs over the past two years"This report, the first to cover the topic of parts management in such detail, provides a benchmark against which firms can measure themselves," stated Jack McAvoy, Research Director, Aberdeen Group. "Post-sales service organizations realize that success requires an effective balance of resources, both people and parts, which can be brought together in a cost-efficient manner to deliver service. Forecasting the right level of spare part requirements as well as engaging the systems necessary to manage the distribution of spare parts to service technicians or customers is a critical driver of service performance and operational excellence." A complimentary copy of this report is made available due in part by the following underwriters: Flash Global Logistics and Click Commerce. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5120. To access all of Aberdeen's complimentary research please visit http://research.aberdeen.com. About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Zack Westenhoefer Aberdeen Harte-Hanks (617) 854-5354 zachary.westenhoefer@aberdeen.com