eGain Names MATERNA as a New Channel Partner in Sweden
Relationship Will Strengthen Market Penetration in Scandinavia
SLOUGH, UNITED KINGDOM--(Marketwire - August 13, 2008) - eGain (OTCBB: EGAN), the leading
provider of multichannel customer service and knowledge management software
on-premise or on-demand, today announced a new channel partner in Sweden,
Scandinavia. The relationship will strengthen regional market penetration
by eGain and enable companies in Scandinavia to purchase multichannel
contact centre and knowledge management solutions from a single, local
vendor.
The MATERNA Group is among leading independent service providers in
Europe's information and communications technology sector. MATERNA provides
innovative solutions, products, and services for business and public
administration. The company's focus is on IT service management and
customer service management.
"Our success is based on long-term and permanent customer relationships. We
strongly believe that not only do eGain's contact centre and knowledge
management solutions support our company philosophy, but also that this
strategic alliance with eGain is critical for our growth in Sweden," said
Staffan Hasselrot, Country Manager, MATERNA. "Unified customer service
based on a single knowledge repository across interaction channels will
undoubtedly become a very important differentiator in the market over the
next few years. Our partnership with eGain will enable us to deliver this
comprehensive solution to customers in Sweden," concluded Staffan
Hasselrot.
Founded in 1980, MATERNA has branches throughout Europe and currently
employs more than 1,300 employees across the continent.
"eGain is delighted to work with MATERNA, a leading service provider for
the information and communication technology sectors," said Tanja Samsom,
EMEA Alliance Manager at eGain. "Together, we will enable customer service
excellence for enterprise businesses in Sweden as well as all of
Scandinavia."
About eGain
eGain (OTCBB: EGAN) is the leading provider of multichannel customer
service and knowledge management software for in-house or on-demand SaaS
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centres, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact centre
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide. To find
out more about eGain, visit www.eGain.com or call the company's offices:
London: +44 (0) 1753 464646, Dublin: +353 1 8472290, United States: +1 800
821 4358.
About MATERNA
The MATERNA Group is among the leading independent software companies in
Europe's information and communication technology sector. MATERNA provides
solutions for optimising IT-supported business processes in companies and
the public sector. The company's focus is on IT service management and
customer service management. The service package consists of modules for
process and technology consulting, conceptual design, implementation and
training. Founded in 1980, the software company MATERNA currently employs
more than 1,300 employees Europe-wide. In the 2007 business year, the group
achieved revenues of EUR 175 million. In Northern Europe the company has
branches in Denmark, Finland, Lithuania, and Sweden.
Contact Information: For Further Information Contact:
Jennifer Manning / Lara van Eijkern
Cohesive Communications
T: +44 (0)1291 626200
E: egain@cohesive.uk.com
Staffan Hasselrot
Materna Information & Communications AB
T: +46 (0) 8 626 42 26
E: pressinfo@materna.se